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  • Adapt or Perish: Evolving Your UX – Shailesh Manga

  • Design at Cultural Interface – Crighton Nichols

  • Embracing Customer 2.0 – Eugene Macey

  • International Banking Study – Luca Petroni (Assist SpA, Italy)

  • Personalised to Intimate Experiences – Simon Lillis

  • Research and Design – Frederic Gaillard (Axance, France)

  • Shaping Innovation with UX – Gavin Lew (Bold Insight, US)

  • Sprinting to Better Experiences – Kris Nygren

  • The Barriers Unseen; The Potential Unrealised – Sarah Pulis (PWC, Australia)

  • The Hidden Beauty of Cognitive Bias – Kim Chatterjee (PWC, Australia)

  • UX and Market Research – Francis Fung

  • UX Brand Relationships – Robert Schumacher (Bold Insight, US)

  • UX in Agile and Lean – JP Bourdarie (Axance, France)

  • UX ROI – Frederic Gaillard (Axance, France)​

Sydney 2015

Levering the Potential of UX
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20 EVENTS SINCE 2024

| Highlights DUBAI 2024
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Dubai 2024

We are changemakers. How leaders can design change in a complex world
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Welcome to UX Masterclass: A Gateway to Excellence – Frederic Gaillard (Axance, France) 

  • A UX research perspective – Ayumu Takeuchi and Honoka Sumida (Mitsue-Links, Japan)

  • From Complexity to Clarity: Navigating the Journey to Inclusive Digital Finance – Chin Chin Burkolter (SomiaCX, Singapore, Indonesia)

  • The Future of AI in UX: Insights from the Global Frontline – Lindsey DeWitt Prat and Bob Schumacher (Bold Insight)

  • From UCD to Design Justice: New Approaches to Adapt Design to Contemporary Challenges – Judith Membrives (Lafede.cat, Spain)

  • Celebrating Differences, Igniting Change: The Power of Cultural Design in Solving our Biggest Challenges – Helga Stegmann (Mantaray, Africa)

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Zaragoza 2023

We are changemakers. How leaders can design change in a complex world.
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  • Welcome to UX Masterclass: A Gateway to Excellence – Frederic Gaillard (Axance, France) 

  • A UX research perspective – Ayumu Takeuchi and Honoka Sumida (Mitsue-Links, Japan)

  • From Complexity to Clarity: Navigating the Journey to Inclusive Digital Finance – Chin Chin Burkolter (SomiaCX, Singapore, Indonesia)

  • The Future of AI in UX: Insights from the Global Frontline – Lindsey DeWitt Prat and Bob Schumacher (Bold Insight)

  • From UCD to Design Justice: New Approaches to Adapt Design to Contemporary Challenges – Judith Membrives (Lafede.cat, Spain)

  • Celebrating Differences, Igniting Change: The Power of Cultural Design in Solving our Biggest Challenges – Helga Stegmann (Mantaray, Africa)

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Paris 2022

Transform your organization through good design
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  • Define your strategy with the "experiential singularity" matrix – Céline Lemaire (Jules, France), Domitille Aulagnier-Collin (Devoteam Digital Impulse, France) 

  • A structured approach to uncovering business opportunities – Jose Campos and Sandra Mouta (Tangival, Portugal)

  • How to reframe your project to find opportunities beyond the product – Lina Soufi (Devoteam Creative Tech, France)

  • Designing an organization for designers – Joannes Vandermeulen (Namahn, Belgium)

  • Designing for digital inclusion in government – Yalkenka Marien (Namahn, Belgium)

  • How we designed our Design Strategy – Alex Clouet (Devoteam Creative Tech, France)

  • Increasing your Design Maturity: from baby steps to organizational strategy – Wojciech Chojnacki (Symetria, Poland), Florian Egger (Telono, Switzerland)

  • How we taught design research to a global organisation of non-designers
    Dr Mark Brady (Sutherland Labs, UK)

  • Proactive research: a compass for innovation
    Maria Isabel Murillo Castillo (Usaria, Bogota)

  • Why Global research matters
    Yana Beranek (Ipsos, USA)

  • 3 things to consider when designing for the micro-segment of Indonesia
    Ukasyah QAP (Somia CZ, Indonesia)

  • Enabling transformation through a collaborative approach: from design system to systemic design
    Milka Eskola (Legrand, France), Camilla Briganti (Assist Digital, Italy)

  • Why Grand-Mère can’t text: inclusivity and older adults
    Bob Schumacher (Bold Insight, UK)

  • A simple recipe to build key experience indicator (KEI)
    Jean-Baptiste Durand (Rexel Group, Paris), Domitille Aulagnier-Collin and Asako Nakano (Devoteam Digital Impulse, France)

  • Rolling research: 5 tactics to increase the velocity of user engagement
    Mrudula Sreekanth (Peepal, India)

  • Research or die!
    Mercedes Sanchez (MS UX, Brazil)

  • Applying a UX approach to design a company around the employee
    Gavin Lew and Pamela Stoffregen-Gay (Bold Insight, USA)

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Bogota 2021

Design for the future, Design for everyone
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  • Building an inclusive design mindset – Julie Stemp (UX Centric, Canada)

  • Design is a political act: A framework for ethical and responsible design – Luca Fontanot (Assist Digital, Italy)

  • Inclusive research with undeserved audiences –Kellie Hodge and Mark Brady (Sutherland Labs, UX)

  • Ethics and responsibility in UX delivery – Susan Wolfe (OE Strategy, Australia)

  • A vision for the strategy. AI inclusion. – Yalkenka Marien (Namahn, Belgium)

  • Designing for digital inclusion in government – Yalkenka Marien (Namahn, Belgium)

  • Design is a political act: A framework for ethical and responsible design – Luca Fontanot (Assist Digital, Italy)

  • Why now is the time to ensure artificial intelligence gets the right data – Gavin Lew (Bold Insight, USA

  • Ethical Considerations in User research - Alphonso Romay (Torresburriel, Spain)

  • UX training as a driving force in emerging markets – Daniel Torres Burriel (Torresburriel, Spain)

  • Mobile money: the many different ways it has aided inclusion, economies and communities across Africa – Helga Stegmann (Mantaray, South Africa)

  • Social design with communities in Chilean Patagonia – Jorge Barahona (Experience Chile)

  • Building an inclusive design mindset – Joelle Stemp (Yu Centric, Canada)

  • ResearchOps: Our learning from the last 6 months – Marine Debussche and Frederic Gaillard (Axance, France)

  • Remote research during COVID: What next? – Liezel Stegmann (Mantaray, South Africa)

  • UX needs design leaders – Wojtek Chojnacki (Symetria, Poland)

  • What happens to UX research once the pandemic is over – Bob Schumacher (Bold Insight, USA)

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Mumbai 2020

The changing faces of UX: First online event
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  • The Courage to Understand People Deeply - Indi Young

  • Facebook Desirability Toolkit - Krispian Emert

  • Transforming Banking Experiences - Pallavi Kutty

  • Digital transformation journey - Ramya Balasubramaniam

  • Design for Social Impact - Susan J Wolfe (OE Strategy, Australia)

  • Gathering insights with the Next Billion - Melissa Z

  • Spotlight on Inclusion in UX - Muzayun Mukhtar

  • Designing for the next billion - Harini Karthik

  • Hello UX! When startups dial in UX - Aurobinda Pradhan and Suren Ramasubbu (Peepal, India)

  • Insights from Africa - Designing for diversity and inclusion - Helga Stegmann (Mantaray, South Africa)

  • Talking UX in the Lingo of Business Stakeholders - Alvin Chai

  • How to transform your organization through user research? - Frederic Gaillard and Marine Debussche (Axance, France)

  • Building a Research Repository - Durgaprasad Vemula and Diksha Gautam (Peepal, India)

  • Data driven User Modelling & Evidence based Design - Jeongwoo Ryu • Voice of Products: Data driven design - Bhushan Patil

  • Large Enterprises & Startups: Innovating Together - Abhimanyu Kulkarni • Humanising Healthcare for Kids - Simon Herd (Sutherland Labs, UK) Employee Experience: Towards a human centric organization -Tim Bosenick (ReSight Global, Germany)

  • Designing Super Apps - Sameer Chavan

  • Design of Conversational Interfaces - Luca Petroni (Assist Digital, Italy) • Remote Testing, Teens, Parents, Pandemics ...What could go wrong? - Robert Schumacher and Jon Abrams (Bold Insight, US)

  • The Time is Now for Humanizing Al - Gavin Lew (Bold Insight, US)

  • Design Maturity Model: Why should organizations care? - Joelle Stemp (Yucentric, Cananda), Wojtek Chojnacki (Symetria, Poland) and Florian Egger (Telono, Switzerland)​

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Johannesburg 2019

Humanising innovation: UX-driven information
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  • Innovation through collaborative design methods - Frederic Gaillard & Taline Karanfilian (Axance, France - Ingenico)

  • The Xploro app - how we approached humanising healthcare for kids - Simon Herd (Sutherland labs, UK)

  • UX means business - Bob Schumacher (Bold Insight, US)

  • How UX breaks down the silo mentality in organisations - Szeran Millo (Symetria, Poland)

  • Successful digital transformation with Al needs UX - Gavin Lew (Bold Insight, US)

  • Reshaping Trust For Financial Services: From Bank Counters To Open Spaces - Daniel Torres Burriel (Torresburriel Estudio, Spain)

  • Digital Ethics in Product Design: aligning business and user interests – Jon Weeks (Mitsue Links, Japan)

  • The evolving role of UX in building brands customers love - Tracy Hayes (Ipsos, US)

  • How may I help you?: How to generate business value starting from customer care interactions, using a user centered and data driven approach - Stefano Zanini & Marzia Battaglia (Assist, Italy)

  • Employee Experience: How UX Helps to rebuild relationships and humanise companies - Alfonso Romay (Torresburriel Estudio, Spain)

  • The leapfrog effect, can Africa solve the world's challenges? - Helga Stegmann (Mantaray, South Africa)​

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Milan 2018

UX Beyond the Screen
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  • UX Design and Research facing the new challenges, from broader UX borders to new technologies - Luca Petroni (Head of Digital Strategy & Design at Assist Digital, Italy)

  • Incubating innovation and Building a Design Thinking culture - Lauren Zack (Head of UX Research and Insights, Acting Head of Design - SONY

  • Interactive Entertainment)

  • A new service design approach to conceive an innovative car sharing experience - Paolo Moroni (Director Customer First & Innovation Group - Toyota Motor Italia S.p.A)

  • Too smart to fail: from a "User Thinking" approach to Business Design methodologies - Mariagrazia Silvaroli & Stefano Zanini (Assist Digital) • Automotive UX: challenges and approaches - Wolfgang Waxenberger • UX studies in Africa: opportunities for international organisations - Liezel Stegmann (Mantaray, South Africa)

  • Complementing Big Data with Small Data: the Case for Mixed Methods in UX Research - Florian Egger (Telono, Switzerland)

  • Al and UX - Gavin Lew (Bold Insight, Chicago)

  • "Al in digital marketing processes"

  • by Janne Lohvansuu

  • "Virtual Reality Applications in UX - Why, What and HOW VR" - Maliee Wah

  • Voice Ul; Forget everything you know about UI Design - Robert Schumacher (Managing Director, Bold Insight, Co-founder UXalliance)

  • Crafting Dreams - Patrizia Marti (Professor of Experience Design - Siena University and Eindhoven University of Technology, Director of the Santa Chiara Fab Lab)

  • Chatbot design: how to design conversational interfaces that work- Marco Palmonari (Assist Digital, France) & Frédéric Dardion (Axance People, France)

  • Design Thinking in large organizations" - Simon Herd

  • The power of user experience map. A collaborative tool to drive successful projects - Olivier Wolton

  • Rapid UX research and testing - Wojtek Chojnacki (Symetria, Poland) Enhancing Machine Learning with Better User Experience" - Jonathan Weeks & Hiroto Kaku

  • Designing Vocal Conversations - Elisabetta Schiatti

  • The role of Big Data in organizations' decision making - Daniel Torres Burriel (Torresburriel Estudio, Spain)

  • Antonio Rizzo (Full Professor of Cognitive Sciences & Technologies and Interaction Design - Siena University. Interviewer: Francesca Gabrielli (CE at Assist Digital)​

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Shanghai 2017

The Converging Worlds of UX and Design
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  • New Mobility and the “Exceptional Self”- Kykle Hsiao

  • Conversational commerce & Chatbots Design: the new game changer? -Pascal Lannoo & Frederic Gaillard (Axance, France)

  • Evolving your UX Approach: Adapt or Perish - Robert Schumacher & Manga Shailesh (Bold Insight, US)

  • UX outside the Labs - Stefano Zanini & Annemieke Van Ruiten

  • UX in Automobile - Wolfgang Waxemberger

  • Using UX Analytics to improve the Performance for e-com Websites - Sonua Ouksel & Frederic Gaillard

  • UX Tool Box - Ilana Kaplan

  • UX in Healthcare - Gavin Lew (Bold Insight, US)

  • VR Applications in UX - Maffee Wan

  • Sutherland - A case study in introducing design thinking to a large company - Simon Herd

  • Longitudinal Assessment of UX - Dairy studies/experience sampling in the context of wearables - Durgaprasad Vemula

  • UX in Banking - Helga Stegmann (Mantaray, South Africa)

  • Mixing qualitative and quantitative methods in UX Research - Florian Egger (Telono, Switzerland)​

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Mexico 2016

Building UX Maturity
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  • UXPP: A model to plan the UX perception in organizations – Luis Carlos Aceves

  • UX and ROI: The impact of UX on the business – Frédéric Gaillard (Axance, France)

  • Relationship between UX and Brand – Robert Schumacher (Bold Insight, USA)

  • Design as Inceptor: Case study on how Chilexpress changed its organizational design – Jorge Barahona (AyerViernes, Chile)

  • How to implement Lean UX processes and innovation in large companies leading to organizational change – Natalia Vivas

  • How to implement Lean UX processes and innovation in large companies leading to organizational change – Isabel Murillo

  • Success Story: Infonavit’s change of UX culture – Adriana Camacho

  • A glance into UX maturity in Latin America: What experts think – Marta Sylvia del Río

  • UX Maturity: An international banking app benchmark – Helga Stegmann (Mantaray, South Africa)

  • Case studies: How we helped grow, educate, and mature UX in large companies in Japan – Francis Fung

  • How do I get UX people?: Challenges and strategies for identifying and recruiting UX talent in Latin America – Víctor M. González

  • The UX Toolbox: Where we’ve been, where we’re going as UX matures – Ilana Kaplan​

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New York 2014

UX and Market Research: Bridging the Gap
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  • Looking at users looking at screens: reconstructing advertising impressions -Richard Zackon (Facilitator, Council for Research Excellence)

  • How to keep your promises. Combining UX principles and innovation theory to ensure compelling benefits deliver for consumers- Gavin Lew (Executive Vice President, User Experience, GfK)

  • UX Design: A catalyst for corporate change - Marcio Leibovitch (Director, User Experience, Yu Centrik & Vincent Levesque, Senior Manager, User Experience, Videotron)

  • Market research and UX: "Of course they should go together"; so why aren't we all doing it? - Francis Fung (International UX Business Manager, Mitsue- Links)

  • Just text me what you need": Text-based customer care as an example of disappearing interface - Marco Palmonari (COO, Text4Assist, Inc)

  • How to Measure User Experience... and to Calculate its ROI - Tim Bosenick (Global Product Lead, User Experience, GfK)

  • Innovation and UX in Banking: Lessons from Africa - Helga Letowt-Vorbek (Owner, Mantaray)

  • BFF's: Market Research and UX combine to design the ultimate user experience - Shailesh Manga "SVP, User Experience, GfK & John Wittenbraker, Global Director, Innovation, Brand and Customer Experience, GfK)

  • Entering new markets through online channels - Jiri Suchy '(Digital Strategy Director, Experience U)

  • How and when to conduct unmoderated remote user testing - Alfonso de la Nuez (Co-Owner, UserZoom)

  • Delivering what customers want - James Kalbach (Principle UX Designer, Citrix Online)

  • Herding cats: Gaining alignment in a misaligned world - Chair: Lauren Zack, VP, User experience, GfK Karen Kranack, Global Executive Director of Site Experience, Estee Lauder Online, Evan Grossman, Vice President, athenaCare, athenahealth, Richard Zackon - Council for Research Excellence, Jim Kalbach - Principal UX Designer, Citrix Online, Karen Kranack - Global Executive Director of Site Experience, Estee Lauder Online, Evan Grossman Vice President, athenacare at athenahealth, Stephen Scansaroli, Director of User Experience, ViralGains​

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Bangalore 2014

Gain Insights. Stay Inspired.
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  • Embedding Experience: Bridging the Gap between Design and Reality" by Morgan McKeagney

  • User Experience & ROI: The Impact of UX on the Business - Frederic Gaillard (Axance, France)

  • UX Alliance Product Launch - Jean-Philippe Bourdarie

  • User Journeys & Experience Mapping - Marcio Leibovitch

  • Future Workshop: UCD Technique to Envision Future Services - Stefano Zanini

  • Why Mobile Experience & Design will be Different between East and West - Francis Fung

  • Case Study: Converting Hits to Happy Users - Durga Prasad V

  • Digital TV: Designing the next generation UI - Joelle Stemp (Yucentric, Cananda)

  • Case Study: International organisations (UN/NGO) & Design - Florian Egger (Telono, Switzerland)

  • Power of UX Score to Predict Success in the Marketplace - Robert Schumacher

  • Multi-Platform Mobile Design - Wojtek Chojnacki (Symetria, Poland) Socialising user research - Mercedes Sanchez

  • Designing Multi-Channel Customer Experiences - Marcio Leibovitch, Helga Letowt-Vorbek, Ashok Lalla, Sidharth Mukherjee, & Haroon Bijli

  • Challenges of Marketing UX Services - Robert Schumacher, Frederic Gaillard, Jessie Paul, Satish Patil, & Karthik Srinivasan

  • Are Smart Health Monitoring Devices Smart? Moving towards the Quantified Self - Ilana Kaplan

  • Making Quality Healthcare Affordable - Parag Trivedi

  • UX Around the World - Nakul Shenoy

  • Information Poverty: Design Challenges to Enable Digital Empowerment - Osama Manzar​

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Rome 2013

UX in Business Development & Innovation
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  • Service Design and UX: Measuring and Improving the Overall User Experience – Robert Schumacher (Executive Vice President, GfK User Centric – USA)

  • UX and ROI: The impact of UX on the business – Frédéric Gaillard (Managing Director, Axance – France)

  • Mobile Experience: Why mobile experience & design will be different between East and West – Francis Fung (International UX Business Manager @ Mitsue-Links – Japan)

  • UCD&|;: Designing for paradigm change: case Finnish post – Katariina Kalatie (Senior User Experience Consultant, User Intelligence – Finland)

  • Agile UX: the answer to a mobile prayer? – Colin Bentley (Head of UX Practice, iQ Content – Ireland)

  • UX, Innovation, Strategy – Ashley Benigno (Director, Creative Expression, Global Brand Strategy & Marketing Creation, Nokia Design – UK)

  • Visualizing the customer experience using an experience journey map – Joelle Stemp (President and Co-Founder, Yu Centrik – Canada)

  • Involving users in the product development, the design and the marketing of medical devices – Thomas Visby Snitker (CEO, SnitkerGroup – Denmark)

  • Designing impactful experiences – starting with the non-users – Franco Papeschi (Program Manager & Service Design Expert, World Wide Web Foundation – Netherlands)

  • UDOO: a powerful prototyping board for software development and design – Antonio Rizzo (Full Professor of Cognitive Science and Technology, Università di Siena – Italy)

  • Transforming Learning Environments – Job Rutgers (M.C. McCain Professorship in Interaction Design, Ontario College of Art & Design – Canada)​

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Prague 2013

UX in Business Development & Innovation
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  • Keynote: Business Value of UX – Gavin Lew & Robert Schumacher

  • Case Study: Transform Your Business with Customer-Focused Design and Innovation – Bruce McRae Haldane

  • Integration of UX into Product Strategy – Simon Herd

  • Involving Users in the Product Development, the Design and the Marketing of Medical Devices – Thomas Visby Snitker

  • Designing for Paradigm Change – Anna Helminen

  • Why Mobile Experience & Design Will Be Different Between East and West – Francis Fung

  • Customer Experience (CX) – What It Is and Why You Should Have It in Your Company – Martin Bednar

  • UX and ROI: The Impact of UX on the Business – Frédéric Gaillard (Axance, France)

  • Embedding Experience: Bridging the Gap Between Design and Reality – Morgan McKeagney

  • Building a Sustainable UX Culture – Jiří Suchý

  • Visualizing Your Customer’s Experience with an Experience Journey Map – Marcio Leibovitch (Yu Centric, Canada)

  • Content Strategy – Wojtek Chojnacki (Symetria, Poland)

  • UX Driven Innovations – Jiří Mžourek

  • Insights into Bringing User Centric Thinking into a Large Organization – Nik Page​

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  • UX in the Call Center – Robert Schumacher (UserCentric, USA)

  • Emerging Methods (i.e., Biometrics) in User Research – Gavin Lew (UserCentric, USA)

  • Service Design – Shailesh Manga (UserCentric, USA)

  • RITE Testing – Carola Weller (SirValUse, Germany)

  • UX and ROI – Eric Marillet (Axance, France)

  • Future Workshops: A User Centered Design Technique to Envision Future Services – Stefano Zanini (Assist, Italy)​

Madrid 2013

Usability and the User Experience
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Moscow 2012

Best practices in UX and Usability
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  • The Four Essentials in Building an Effective UX Team – Robert Schumacher (User Centric, USA)

  • Creating Product Opportunities Through UX: A Case Study – Simon Herd (ExperienceLab, UK)

  • Neurophysiology: Smoke and Mirrors or the Future of User Experience Research? – Aga Bojko (User Centric, USA)

  • Service Design: For Those Who Believe Experiences Matter – Shailesh Manga (User Centric, USA)

  • Back to the Future: The History of Usability Meets the Future of User Experience – Tim Bosenick (GfK SirValUse Consulting GmbH, Germany)

  • The User Centered Design of a Social Network for a Financial Institution – Stefano Zanini and Luca Petroni (Assist S.p.A., Italy)

  • Multichannel Services Design: Mediaservice for Rostelecom Case Study – Platon Dneprovsky (UIDesign Group, Russia)

  • Designing for the Digital-Native Generation – Eric Marillet (Axance, France)

  • UX KPI’s for Marketing and Business Managers – Javier Darriba (Xperience Consulting, Spain)

  • Service Design: Learning from Traditional Services – Ali Emre Berkman (UTRLAB, Turkey)

  • Advanced User Experience Techniques or “What They Do Not Teach You in School…” – Gavin Lew (User Centric, USA)

  • International Online Banking Benchmark – Helga Letowt-Vorbek (Mantaray, South Africa)​

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Johannesburg 2012

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  • Social Media Marketing – How to build a sustainable relationship with your customers – Lana Strydom (FNB, South Africa)

  • Mobile Web vs. Native: It’s Not About Technology, It’s About Psychology – Brian Donohue (IQ Content, Ireland)

  • Eye Tracking Crimes and Misdemeanors – Aga Bojko (User Centric, USA)

  • The Business Value of UX Design – Phil Barret (Flow Interactive, South Africa)

  • How to Create Experiences That People Love (Service Design) – Ilana Kaplan (Optimal Experience, Australia)

  • International Bank Benchmark – Lessons Learned From the Banks’ Mobile & Websites – Helga Letowt-Vorbek (Mantaray, South Africa)

  • The End of Hype, Bullshit and Bling: UX Strategy in the Age of Austerity – Morgan McKeagny (IQ Content, Ireland)

  • Designing Mobile Web Experiences – The Rights and Wrongs of Mobile Development – Tim Bishop (Prezence, South Africa)

  • Usability Research Toolkit – Thomas Visby Snitker (Snitker Group, Denmark)

  • The Four Essentials in Building an Effective UX Team – Robert Schumacher (User Centric, USA)

  • Designing for the Digital-Native Generation – Eric Marillet (Axance, France)

  • Around the World in 140 Characters: How Companies Manage Twitter in 17 Different Countries – Florian Egger (UXAlliance)

  • LexisNexis Creating Product Opportunities through UX – Simon Herd (ExperienceLab, UK)

  • Designing the Air New Zealand SkyCouch – Shailesh Manga (User Centric, USA)

  • Advanced User Experience Techniques – That They Don’t Teach You in Class – Gavin Lew (User Centric, USA)

  • Back to the Future – The History of Usability Meets the Future of User Experience – Carola Weller (GfK SirValUse Consulting GmbH, Germany)​

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Chicago 2011

What you do Matters
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  • Is the Customer Experience a Safe Bet? – Brad Hirsch (Vice President and Assistant General Manager, Caesars Entertainment)

  • The Future of Market Research and UX Research – David Krajicek (Co-President, GfK Custom Research of North America)

  • Creative Alternatives for User Centered-Design – Mark Detweiler (Informatica, Inc.)

  • Eye Tracking Crimes and Misdemeanours – Aga Bojko (User Centric, Inc.)

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Copenhagen 2011

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  • ​Redesigning HP.com: Balancing Design, Innovation & Usability - Klaus Kaasgaard (HP, USA)

  • Designing the Sky Couch for Air New Zealand - Shailesh Manga (Optimal Usability, New Zealand)

  • User Experience and Agile Design - Jean-Philippe Bourdois (Axance, France)

  • Designing 3D to Increase User to Satisfaction - Soojin Park (ThinkUser, South Korea)

  • Social Design - Thomas Madsen-Mygdal (Friis & Moltke/idemo, Denmark)

  • Mobile for Africa - Helga Letowt-Vorbek (Mantaray, South Africa)

  • Hearing Aid Development: Listening To the User - Brent Kiddeard (Widex, Denmark)

  • "User Research with Children" by Simon Herd (Experiencelab, United Kingdom)

  • A Service Journey Through the Danish Tax Wilderness - Majken Præstbro (Danish Tax Authorities, Denmark)

  • New Methods for User Research with Workshop - Janne Lohvansuu (User Intelligence, Finland)

  • Advanced Usability Testing Methodology - Florian Egger (Telenor, Switzerland)

  • The Importance of Quantifying Usability and Remote Usability Testing - Javier Darriba (Xperience Consulting, Spain)

  • Usability Measurement - Hands with Care by Rolf Molich (DialogDesign, Denmark)

  • Beyond Discount Usability: The Case for More Rigor - Luca Petroni & Stefano Zanini (Assist S.p.A., Italy)

  • Service Evaluation; Extend the scope of your methods - Tjeerd de Boer & Martijn van der Lande (User Intelligence, Netherland)

  • Child’s play? User Research with Children - Simon Herd (Experiencelab, United Kingdom)

  • Crossing the Red Light: A Service Journey Along the Winding Road of Buying a License Plate - Majken Præstbro (Danish Tax Authorities, Denmark)

  • The Future of Design - Bitte Juul (Danish Design Centre, Denmark)

  • Saying No to Native Apps - Thomas Madsen-Mygdal (Friis & Moltke/idemo, Denmark)

  • iPad UX Design - Ilana Kaplan (Optimal Experience, Australia)

  • Creating Rapid Prototypes for iPhone Apps - Marcio Leibovitch (Yu Centric, Canada)

  • Strategy-Driven Design - Jason Ralls, Fraser Lovatt, Daniel Mathiasen (LEGO, Denmark)

  • Moscow, Mumbai, Melbourne and Miami in One Week: Emerging Methods in Global User Research - Robert Schumacher (User Centric, United States)

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Montreal 2010

What you do Matters
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  • Service design: Creating UX Greater than the Sum of their Parts – Ilana Kaplan (Optimal Experience, Australia)

  • Bixi: The New Generation – Michel Dallaire (Dallaire Industrial Design Québec, Canada)

  • Designing the Skycouch – Shailesh Manga (Optimal Usability, New Zealand)

  • Exploiting Cognitive Bias: Creating UX for the Irrational Human Mind – Jay Vidyarthi (Yu Centrik, Québec, Canada)

  • Up Close and Personal with Personas in Cross Cultural Projects – Lene Nielsen (SnitkerGroup, Denmark)

  • Eye-Tracking and User Experience – Gavin Lew (User Centric, US)

  • Measuring the user experience – Tom Tullis (Fidelity Investments, US)

  • The Future Of Online Customer Experiences – Vidya Drego (Forrester Research, US)

  • The Cultural Impact on Global User Research from a Project Management Approach – Thomas (Snitker, SnitkerGroup, Denmark)

  • User Research Made Easy – Frederic Gaillard (Axance, France)

  • Conducting Global Quantitative User Research – Tim Bosenick (SirValUse, Germany)

  • The Virtual Casting – Simon Francès (Cirque du Soleil, Québec, Canada)

  • Stick With It! User Research is the Glue to Best Business Practices – Margot Dear (LexisNexis, UK)

  • Designing for the Next Generation of Multi-Touch: Multi-People, Multi-Industries – Wendy Yee (User Centric, US)

  • Brain, usability, and video games – Celia Villaman Hodent (Ubisoft, France)

  • I Want My ITV! Creating successful interactive TV services – Simon Herd (ExperienceLab, UK)

  • Shopping for Unmoderated Usability Testing Tools – Bill Albert (Bentley University, US)

  • The Importance of Quantifying Usability – Javier Darriba (Xperience Consulting, Spain)

  • Combining Methods: User Testing and Web Analytics – Tjeerd de Boer (User Intelligence, Netherlands)

  • The Love-Hate Relationship with Voice Response Interfaces – Chrystel Black (Yu Centrik, Québec, Canada)

  • Creating Online Trust and Credibility – Florian Egger (Telono, Switzerland)

  • Adapt or die, the next decade – Kuldeep Kelkar (PayPal, US)​

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Auckland 2010

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  • Air NZ Skycouch - Innovative research to guide product and space design

  • How to create and grow a great UX team

  • Agile User Research

  • Creating great government portals

  • UX in Healthcare

  • Combining Methods: User Testing and Web Analytics

  • Un-moderated Remote Usability Testing

  • Eye-tracking and user experience

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