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Adapt or Perish: Evolving Your UX – Shailesh Manga
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Design at Cultural Interface – Crighton Nichols
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Embracing Customer 2.0 – Eugene Macey
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International Banking Study – Luca Petroni (Assist SpA, Italy)
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Personalised to Intimate Experiences – Simon Lillis
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Research and Design – Frederic Gaillard (Axance, France)
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Shaping Innovation with UX – Gavin Lew (Bold Insight, US)
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Sprinting to Better Experiences – Kris Nygren
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The Barriers Unseen; The Potential Unrealised – Sarah Pulis (PWC, Australia)
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The Hidden Beauty of Cognitive Bias – Kim Chatterjee (PWC, Australia)
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UX and Market Research – Francis Fung
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UX Brand Relationships – Robert Schumacher (Bold Insight, US)
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UX in Agile and Lean – JP Bourdarie (Axance, France)
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UX ROI – Frederic Gaillard (Axance, France)
Sydney 2015
Levering the Potential of UX

20 EVENTS SINCE 2024
| Highlights DUBAI 2024

Dubai 2024
We are changemakers. How leaders can design change in a complex world
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Welcome to UX Masterclass: A Gateway to Excellence – Frederic Gaillard (Axance, France)
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A UX research perspective – Ayumu Takeuchi and Honoka Sumida (Mitsue-Links, Japan)
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From Complexity to Clarity: Navigating the Journey to Inclusive Digital Finance – Chin Chin Burkolter (SomiaCX, Singapore, Indonesia)
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The Future of AI in UX: Insights from the Global Frontline – Lindsey DeWitt Prat and Bob Schumacher (Bold Insight)
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From UCD to Design Justice: New Approaches to Adapt Design to Contemporary Challenges – Judith Membrives (Lafede.cat, Spain)
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Celebrating Differences, Igniting Change: The Power of Cultural Design in Solving our Biggest Challenges – Helga Stegmann (Mantaray, Africa)

Zaragoza 2023
We are changemakers. How leaders can design change in a complex world.
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Welcome to UX Masterclass: A Gateway to Excellence – Frederic Gaillard (Axance, France)
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A UX research perspective – Ayumu Takeuchi and Honoka Sumida (Mitsue-Links, Japan)
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From Complexity to Clarity: Navigating the Journey to Inclusive Digital Finance – Chin Chin Burkolter (SomiaCX, Singapore, Indonesia)
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The Future of AI in UX: Insights from the Global Frontline – Lindsey DeWitt Prat and Bob Schumacher (Bold Insight)
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From UCD to Design Justice: New Approaches to Adapt Design to Contemporary Challenges – Judith Membrives (Lafede.cat, Spain)
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Celebrating Differences, Igniting Change: The Power of Cultural Design in Solving our Biggest Challenges – Helga Stegmann (Mantaray, Africa)

Paris 2022
Transform your organization through good design
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Define your strategy with the "experiential singularity" matrix – Céline Lemaire (Jules, France), Domitille Aulagnier-Collin (Devoteam Digital Impulse, France)
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A structured approach to uncovering business opportunities – Jose Campos and Sandra Mouta (Tangival, Portugal)
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How to reframe your project to find opportunities beyond the product – Lina Soufi (Devoteam Creative Tech, France)
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Designing an organization for designers – Joannes Vandermeulen (Namahn, Belgium)
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Designing for digital inclusion in government – Yalkenka Marien (Namahn, Belgium)
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How we designed our Design Strategy – Alex Clouet (Devoteam Creative Tech, France)
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Increasing your Design Maturity: from baby steps to organizational strategy – Wojciech Chojnacki (Symetria, Poland), Florian Egger (Telono, Switzerland)
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How we taught design research to a global organisation of non-designers
Dr Mark Brady (Sutherland Labs, UK) -
Proactive research: a compass for innovation
Maria Isabel Murillo Castillo (Usaria, Bogota) -
Why Global research matters
Yana Beranek (Ipsos, USA) -
3 things to consider when designing for the micro-segment of Indonesia
Ukasyah QAP (Somia CZ, Indonesia) -
Enabling transformation through a collaborative approach: from design system to systemic design
Milka Eskola (Legrand, France), Camilla Briganti (Assist Digital, Italy) -
Why Grand-Mère can’t text: inclusivity and older adults
Bob Schumacher (Bold Insight, UK) -
A simple recipe to build key experience indicator (KEI)
Jean-Baptiste Durand (Rexel Group, Paris), Domitille Aulagnier-Collin and Asako Nakano (Devoteam Digital Impulse, France) -
Rolling research: 5 tactics to increase the velocity of user engagement
Mrudula Sreekanth (Peepal, India) -
Research or die!
Mercedes Sanchez (MS UX, Brazil) -
Applying a UX approach to design a company around the employee
Gavin Lew and Pamela Stoffregen-Gay (Bold Insight, USA)

Bogota 2021
Design for the future, Design for everyone
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Building an inclusive design mindset – Julie Stemp (UX Centric, Canada)
Design is a political act: A framework for ethical and responsible design – Luca Fontanot (Assist Digital, Italy)
Inclusive research with undeserved audiences –Kellie Hodge and Mark Brady (Sutherland Labs, UX)
Ethics and responsibility in UX delivery – Susan Wolfe (OE Strategy, Australia)
A vision for the strategy. AI inclusion. – Yalkenka Marien (Namahn, Belgium)
Designing for digital inclusion in government – Yalkenka Marien (Namahn, Belgium)
Design is a political act: A framework for ethical and responsible design – Luca Fontanot (Assist Digital, Italy)
Why now is the time to ensure artificial intelligence gets the right data – Gavin Lew (Bold Insight, USA
Ethical Considerations in User research - Alphonso Romay (Torresburriel, Spain)
UX training as a driving force in emerging markets – Daniel Torres Burriel (Torresburriel, Spain)
Mobile money: the many different ways it has aided inclusion, economies and communities across Africa – Helga Stegmann (Mantaray, South Africa)
Social design with communities in Chilean Patagonia – Jorge Barahona (Experience Chile)
Building an inclusive design mindset – Joelle Stemp (Yu Centric, Canada)
ResearchOps: Our learning from the last 6 months – Marine Debussche and Frederic Gaillard (Axance, France)
Remote research during COVID: What next? – Liezel Stegmann (Mantaray, South Africa)
UX needs design leaders – Wojtek Chojnacki (Symetria, Poland)
What happens to UX research once the pandemic is over – Bob Schumacher (Bold Insight, USA)

Mumbai 2020
The changing faces of UX: First online event
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The Courage to Understand People Deeply - Indi Young
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Facebook Desirability Toolkit - Krispian Emert
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Transforming Banking Experiences - Pallavi Kutty
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Digital transformation journey - Ramya Balasubramaniam
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Design for Social Impact - Susan J Wolfe (OE Strategy, Australia)
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Gathering insights with the Next Billion - Melissa Z
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Spotlight on Inclusion in UX - Muzayun Mukhtar
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Designing for the next billion - Harini Karthik
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Hello UX! When startups dial in UX - Aurobinda Pradhan and Suren Ramasubbu (Peepal, India)
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Insights from Africa - Designing for diversity and inclusion - Helga Stegmann (Mantaray, South Africa)
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Talking UX in the Lingo of Business Stakeholders - Alvin Chai
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How to transform your organization through user research? - Frederic Gaillard and Marine Debussche (Axance, France)
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Building a Research Repository - Durgaprasad Vemula and Diksha Gautam (Peepal, India)
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Data driven User Modelling & Evidence based Design - Jeongwoo Ryu • Voice of Products: Data driven design - Bhushan Patil
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Large Enterprises & Startups: Innovating Together - Abhimanyu Kulkarni • Humanising Healthcare for Kids - Simon Herd (Sutherland Labs, UK) Employee Experience: Towards a human centric organization -Tim Bosenick (ReSight Global, Germany)
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Designing Super Apps - Sameer Chavan
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Design of Conversational Interfaces - Luca Petroni (Assist Digital, Italy) • Remote Testing, Teens, Parents, Pandemics ...What could go wrong? - Robert Schumacher and Jon Abrams (Bold Insight, US)
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The Time is Now for Humanizing Al - Gavin Lew (Bold Insight, US)
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Design Maturity Model: Why should organizations care? - Joelle Stemp (Yucentric, Cananda), Wojtek Chojnacki (Symetria, Poland) and Florian Egger (Telono, Switzerland)

Johannesburg 2019
Humanising innovation: UX-driven information
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Innovation through collaborative design methods - Frederic Gaillard & Taline Karanfilian (Axance, France - Ingenico)
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The Xploro app - how we approached humanising healthcare for kids - Simon Herd (Sutherland labs, UK)
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UX means business - Bob Schumacher (Bold Insight, US)
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How UX breaks down the silo mentality in organisations - Szeran Millo (Symetria, Poland)
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Successful digital transformation with Al needs UX - Gavin Lew (Bold Insight, US)
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Reshaping Trust For Financial Services: From Bank Counters To Open Spaces - Daniel Torres Burriel (Torresburriel Estudio, Spain)
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Digital Ethics in Product Design: aligning business and user interests – Jon Weeks (Mitsue Links, Japan)
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The evolving role of UX in building brands customers love - Tracy Hayes (Ipsos, US)
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How may I help you?: How to generate business value starting from customer care interactions, using a user centered and data driven approach - Stefano Zanini & Marzia Battaglia (Assist, Italy)
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Employee Experience: How UX Helps to rebuild relationships and humanise companies - Alfonso Romay (Torresburriel Estudio, Spain)
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The leapfrog effect, can Africa solve the world's challenges? - Helga Stegmann (Mantaray, South Africa)

Milan 2018
UX Beyond the Screen
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UX Design and Research facing the new challenges, from broader UX borders to new technologies - Luca Petroni (Head of Digital Strategy & Design at Assist Digital, Italy)
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Incubating innovation and Building a Design Thinking culture - Lauren Zack (Head of UX Research and Insights, Acting Head of Design - SONY
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Interactive Entertainment)
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A new service design approach to conceive an innovative car sharing experience - Paolo Moroni (Director Customer First & Innovation Group - Toyota Motor Italia S.p.A)
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Too smart to fail: from a "User Thinking" approach to Business Design methodologies - Mariagrazia Silvaroli & Stefano Zanini (Assist Digital) • Automotive UX: challenges and approaches - Wolfgang Waxenberger • UX studies in Africa: opportunities for international organisations - Liezel Stegmann (Mantaray, South Africa)
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Complementing Big Data with Small Data: the Case for Mixed Methods in UX Research - Florian Egger (Telono, Switzerland)
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Al and UX - Gavin Lew (Bold Insight, Chicago)
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"Al in digital marketing processes"
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by Janne Lohvansuu
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"Virtual Reality Applications in UX - Why, What and HOW VR" - Maliee Wah
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Voice Ul; Forget everything you know about UI Design - Robert Schumacher (Managing Director, Bold Insight, Co-founder UXalliance)
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Crafting Dreams - Patrizia Marti (Professor of Experience Design - Siena University and Eindhoven University of Technology, Director of the Santa Chiara Fab Lab)
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Chatbot design: how to design conversational interfaces that work- Marco Palmonari (Assist Digital, France) & Frédéric Dardion (Axance People, France)
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Design Thinking in large organizations" - Simon Herd
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The power of user experience map. A collaborative tool to drive successful projects - Olivier Wolton
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Rapid UX research and testing - Wojtek Chojnacki (Symetria, Poland) Enhancing Machine Learning with Better User Experience" - Jonathan Weeks & Hiroto Kaku
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Designing Vocal Conversations - Elisabetta Schiatti
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The role of Big Data in organizations' decision making - Daniel Torres Burriel (Torresburriel Estudio, Spain)
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Antonio Rizzo (Full Professor of Cognitive Sciences & Technologies and Interaction Design - Siena University. Interviewer: Francesca Gabrielli (CE at Assist Digital)

Shanghai 2017
The Converging Worlds of UX and Design
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New Mobility and the “Exceptional Self”- Kykle Hsiao
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Conversational commerce & Chatbots Design: the new game changer? -Pascal Lannoo & Frederic Gaillard (Axance, France)
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Evolving your UX Approach: Adapt or Perish - Robert Schumacher & Manga Shailesh (Bold Insight, US)
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UX outside the Labs - Stefano Zanini & Annemieke Van Ruiten
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UX in Automobile - Wolfgang Waxemberger
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Using UX Analytics to improve the Performance for e-com Websites - Sonua Ouksel & Frederic Gaillard
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UX Tool Box - Ilana Kaplan
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UX in Healthcare - Gavin Lew (Bold Insight, US)
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VR Applications in UX - Maffee Wan
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Sutherland - A case study in introducing design thinking to a large company - Simon Herd
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Longitudinal Assessment of UX - Dairy studies/experience sampling in the context of wearables - Durgaprasad Vemula
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UX in Banking - Helga Stegmann (Mantaray, South Africa)
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Mixing qualitative and quantitative methods in UX Research - Florian Egger (Telono, Switzerland)

Mexico 2016
Building UX Maturity
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UXPP: A model to plan the UX perception in organizations – Luis Carlos Aceves
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UX and ROI: The impact of UX on the business – Frédéric Gaillard (Axance, France)
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Relationship between UX and Brand – Robert Schumacher (Bold Insight, USA)
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Design as Inceptor: Case study on how Chilexpress changed its organizational design – Jorge Barahona (AyerViernes, Chile)
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How to implement Lean UX processes and innovation in large companies leading to organizational change – Natalia Vivas
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How to implement Lean UX processes and innovation in large companies leading to organizational change – Isabel Murillo
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Success Story: Infonavit’s change of UX culture – Adriana Camacho
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A glance into UX maturity in Latin America: What experts think – Marta Sylvia del Río
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UX Maturity: An international banking app benchmark – Helga Stegmann (Mantaray, South Africa)
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Case studies: How we helped grow, educate, and mature UX in large companies in Japan – Francis Fung
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How do I get UX people?: Challenges and strategies for identifying and recruiting UX talent in Latin America – Víctor M. González
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The UX Toolbox: Where we’ve been, where we’re going as UX matures – Ilana Kaplan

New York 2014
UX and Market Research: Bridging the Gap
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Looking at users looking at screens: reconstructing advertising impressions -Richard Zackon (Facilitator, Council for Research Excellence)
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How to keep your promises. Combining UX principles and innovation theory to ensure compelling benefits deliver for consumers- Gavin Lew (Executive Vice President, User Experience, GfK)
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UX Design: A catalyst for corporate change - Marcio Leibovitch (Director, User Experience, Yu Centrik & Vincent Levesque, Senior Manager, User Experience, Videotron)
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Market research and UX: "Of course they should go together"; so why aren't we all doing it? - Francis Fung (International UX Business Manager, Mitsue- Links)
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Just text me what you need": Text-based customer care as an example of disappearing interface - Marco Palmonari (COO, Text4Assist, Inc)
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How to Measure User Experience... and to Calculate its ROI - Tim Bosenick (Global Product Lead, User Experience, GfK)
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Innovation and UX in Banking: Lessons from Africa - Helga Letowt-Vorbek (Owner, Mantaray)
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BFF's: Market Research and UX combine to design the ultimate user experience - Shailesh Manga "SVP, User Experience, GfK & John Wittenbraker, Global Director, Innovation, Brand and Customer Experience, GfK)
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Entering new markets through online channels - Jiri Suchy '(Digital Strategy Director, Experience U)
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How and when to conduct unmoderated remote user testing - Alfonso de la Nuez (Co-Owner, UserZoom)
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Delivering what customers want - James Kalbach (Principle UX Designer, Citrix Online)
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Herding cats: Gaining alignment in a misaligned world - Chair: Lauren Zack, VP, User experience, GfK Karen Kranack, Global Executive Director of Site Experience, Estee Lauder Online, Evan Grossman, Vice President, athenaCare, athenahealth, Richard Zackon - Council for Research Excellence, Jim Kalbach - Principal UX Designer, Citrix Online, Karen Kranack - Global Executive Director of Site Experience, Estee Lauder Online, Evan Grossman Vice President, athenacare at athenahealth, Stephen Scansaroli, Director of User Experience, ViralGains

Bangalore 2014
Gain Insights. Stay Inspired.
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Embedding Experience: Bridging the Gap between Design and Reality" by Morgan McKeagney
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User Experience & ROI: The Impact of UX on the Business - Frederic Gaillard (Axance, France)
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UX Alliance Product Launch - Jean-Philippe Bourdarie
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User Journeys & Experience Mapping - Marcio Leibovitch
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Future Workshop: UCD Technique to Envision Future Services - Stefano Zanini
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Why Mobile Experience & Design will be Different between East and West - Francis Fung
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Case Study: Converting Hits to Happy Users - Durga Prasad V
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Digital TV: Designing the next generation UI - Joelle Stemp (Yucentric, Cananda)
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Case Study: International organisations (UN/NGO) & Design - Florian Egger (Telono, Switzerland)
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Power of UX Score to Predict Success in the Marketplace - Robert Schumacher
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Multi-Platform Mobile Design - Wojtek Chojnacki (Symetria, Poland) Socialising user research - Mercedes Sanchez
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Designing Multi-Channel Customer Experiences - Marcio Leibovitch, Helga Letowt-Vorbek, Ashok Lalla, Sidharth Mukherjee, & Haroon Bijli
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Challenges of Marketing UX Services - Robert Schumacher, Frederic Gaillard, Jessie Paul, Satish Patil, & Karthik Srinivasan
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Are Smart Health Monitoring Devices Smart? Moving towards the Quantified Self - Ilana Kaplan
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Making Quality Healthcare Affordable - Parag Trivedi
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UX Around the World - Nakul Shenoy
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Information Poverty: Design Challenges to Enable Digital Empowerment - Osama Manzar

Rome 2013
UX in Business Development & Innovation
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Service Design and UX: Measuring and Improving the Overall User Experience – Robert Schumacher (Executive Vice President, GfK User Centric – USA)
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UX and ROI: The impact of UX on the business – Frédéric Gaillard (Managing Director, Axance – France)
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Mobile Experience: Why mobile experience & design will be different between East and West – Francis Fung (International UX Business Manager @ Mitsue-Links – Japan)
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UCD&|;: Designing for paradigm change: case Finnish post – Katariina Kalatie (Senior User Experience Consultant, User Intelligence – Finland)
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Agile UX: the answer to a mobile prayer? – Colin Bentley (Head of UX Practice, iQ Content – Ireland)
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UX, Innovation, Strategy – Ashley Benigno (Director, Creative Expression, Global Brand Strategy & Marketing Creation, Nokia Design – UK)
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Visualizing the customer experience using an experience journey map – Joelle Stemp (President and Co-Founder, Yu Centrik – Canada)
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Involving users in the product development, the design and the marketing of medical devices – Thomas Visby Snitker (CEO, SnitkerGroup – Denmark)
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Designing impactful experiences – starting with the non-users – Franco Papeschi (Program Manager & Service Design Expert, World Wide Web Foundation – Netherlands)
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UDOO: a powerful prototyping board for software development and design – Antonio Rizzo (Full Professor of Cognitive Science and Technology, Università di Siena – Italy)
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Transforming Learning Environments – Job Rutgers (M.C. McCain Professorship in Interaction Design, Ontario College of Art & Design – Canada)

Prague 2013
UX in Business Development & Innovation
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Keynote: Business Value of UX – Gavin Lew & Robert Schumacher
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Case Study: Transform Your Business with Customer-Focused Design and Innovation – Bruce McRae Haldane
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Integration of UX into Product Strategy – Simon Herd
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Involving Users in the Product Development, the Design and the Marketing of Medical Devices – Thomas Visby Snitker
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Designing for Paradigm Change – Anna Helminen
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Why Mobile Experience & Design Will Be Different Between East and West – Francis Fung
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Customer Experience (CX) – What It Is and Why You Should Have It in Your Company – Martin Bednar
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UX and ROI: The Impact of UX on the Business – Frédéric Gaillard (Axance, France)
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Embedding Experience: Bridging the Gap Between Design and Reality – Morgan McKeagney
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Building a Sustainable UX Culture – Jiří Suchý
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Visualizing Your Customer’s Experience with an Experience Journey Map – Marcio Leibovitch (Yu Centric, Canada)
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Content Strategy – Wojtek Chojnacki (Symetria, Poland)
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UX Driven Innovations – Jiří Mžourek
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Insights into Bringing User Centric Thinking into a Large Organization – Nik Page

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UX in the Call Center – Robert Schumacher (UserCentric, USA)
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Emerging Methods (i.e., Biometrics) in User Research – Gavin Lew (UserCentric, USA)
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Service Design – Shailesh Manga (UserCentric, USA)
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RITE Testing – Carola Weller (SirValUse, Germany)
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UX and ROI – Eric Marillet (Axance, France)
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Future Workshops: A User Centered Design Technique to Envision Future Services – Stefano Zanini (Assist, Italy)
Madrid 2013
Usability and the User Experience

Moscow 2012
Best practices in UX and Usability
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The Four Essentials in Building an Effective UX Team – Robert Schumacher (User Centric, USA)
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Creating Product Opportunities Through UX: A Case Study – Simon Herd (ExperienceLab, UK)
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Neurophysiology: Smoke and Mirrors or the Future of User Experience Research? – Aga Bojko (User Centric, USA)
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Service Design: For Those Who Believe Experiences Matter – Shailesh Manga (User Centric, USA)
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Back to the Future: The History of Usability Meets the Future of User Experience – Tim Bosenick (GfK SirValUse Consulting GmbH, Germany)
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The User Centered Design of a Social Network for a Financial Institution – Stefano Zanini and Luca Petroni (Assist S.p.A., Italy)
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Multichannel Services Design: Mediaservice for Rostelecom Case Study – Platon Dneprovsky (UIDesign Group, Russia)
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Designing for the Digital-Native Generation – Eric Marillet (Axance, France)
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UX KPI’s for Marketing and Business Managers – Javier Darriba (Xperience Consulting, Spain)
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Service Design: Learning from Traditional Services – Ali Emre Berkman (UTRLAB, Turkey)
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Advanced User Experience Techniques or “What They Do Not Teach You in School…” – Gavin Lew (User Centric, USA)
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International Online Banking Benchmark – Helga Letowt-Vorbek (Mantaray, South Africa)

Johannesburg 2012
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Social Media Marketing – How to build a sustainable relationship with your customers – Lana Strydom (FNB, South Africa)
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Mobile Web vs. Native: It’s Not About Technology, It’s About Psychology – Brian Donohue (IQ Content, Ireland)
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Eye Tracking Crimes and Misdemeanors – Aga Bojko (User Centric, USA)
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The Business Value of UX Design – Phil Barret (Flow Interactive, South Africa)
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How to Create Experiences That People Love (Service Design) – Ilana Kaplan (Optimal Experience, Australia)
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International Bank Benchmark – Lessons Learned From the Banks’ Mobile & Websites – Helga Letowt-Vorbek (Mantaray, South Africa)
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The End of Hype, Bullshit and Bling: UX Strategy in the Age of Austerity – Morgan McKeagny (IQ Content, Ireland)
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Designing Mobile Web Experiences – The Rights and Wrongs of Mobile Development – Tim Bishop (Prezence, South Africa)
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Usability Research Toolkit – Thomas Visby Snitker (Snitker Group, Denmark)
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The Four Essentials in Building an Effective UX Team – Robert Schumacher (User Centric, USA)
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Designing for the Digital-Native Generation – Eric Marillet (Axance, France)
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Around the World in 140 Characters: How Companies Manage Twitter in 17 Different Countries – Florian Egger (UXAlliance)
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LexisNexis Creating Product Opportunities through UX – Simon Herd (ExperienceLab, UK)
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Designing the Air New Zealand SkyCouch – Shailesh Manga (User Centric, USA)
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Advanced User Experience Techniques – That They Don’t Teach You in Class – Gavin Lew (User Centric, USA)
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Back to the Future – The History of Usability Meets the Future of User Experience – Carola Weller (GfK SirValUse Consulting GmbH, Germany)

Chicago 2011
What you do Matters
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Is the Customer Experience a Safe Bet? – Brad Hirsch (Vice President and Assistant General Manager, Caesars Entertainment)
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The Future of Market Research and UX Research – David Krajicek (Co-President, GfK Custom Research of North America)
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Creative Alternatives for User Centered-Design – Mark Detweiler (Informatica, Inc.)
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Eye Tracking Crimes and Misdemeanours – Aga Bojko (User Centric, Inc.)

Copenhagen 2011
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Redesigning HP.com: Balancing Design, Innovation & Usability - Klaus Kaasgaard (HP, USA)
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Designing the Sky Couch for Air New Zealand - Shailesh Manga (Optimal Usability, New Zealand)
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User Experience and Agile Design - Jean-Philippe Bourdois (Axance, France)
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Designing 3D to Increase User to Satisfaction - Soojin Park (ThinkUser, South Korea)
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Social Design - Thomas Madsen-Mygdal (Friis & Moltke/idemo, Denmark)
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Mobile for Africa - Helga Letowt-Vorbek (Mantaray, South Africa)
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Hearing Aid Development: Listening To the User - Brent Kiddeard (Widex, Denmark)
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"User Research with Children" by Simon Herd (Experiencelab, United Kingdom)
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A Service Journey Through the Danish Tax Wilderness - Majken Præstbro (Danish Tax Authorities, Denmark)
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New Methods for User Research with Workshop - Janne Lohvansuu (User Intelligence, Finland)
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Advanced Usability Testing Methodology - Florian Egger (Telenor, Switzerland)
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The Importance of Quantifying Usability and Remote Usability Testing - Javier Darriba (Xperience Consulting, Spain)
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Usability Measurement - Hands with Care by Rolf Molich (DialogDesign, Denmark)
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Beyond Discount Usability: The Case for More Rigor - Luca Petroni & Stefano Zanini (Assist S.p.A., Italy)
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Service Evaluation; Extend the scope of your methods - Tjeerd de Boer & Martijn van der Lande (User Intelligence, Netherland)
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Child’s play? User Research with Children - Simon Herd (Experiencelab, United Kingdom)
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Crossing the Red Light: A Service Journey Along the Winding Road of Buying a License Plate - Majken Præstbro (Danish Tax Authorities, Denmark)
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The Future of Design - Bitte Juul (Danish Design Centre, Denmark)
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Saying No to Native Apps - Thomas Madsen-Mygdal (Friis & Moltke/idemo, Denmark)
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iPad UX Design - Ilana Kaplan (Optimal Experience, Australia)
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Creating Rapid Prototypes for iPhone Apps - Marcio Leibovitch (Yu Centric, Canada)
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Strategy-Driven Design - Jason Ralls, Fraser Lovatt, Daniel Mathiasen (LEGO, Denmark)
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Moscow, Mumbai, Melbourne and Miami in One Week: Emerging Methods in Global User Research - Robert Schumacher (User Centric, United States)

Montreal 2010
What you do Matters
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Service design: Creating UX Greater than the Sum of their Parts – Ilana Kaplan (Optimal Experience, Australia)
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Bixi: The New Generation – Michel Dallaire (Dallaire Industrial Design Québec, Canada)
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Designing the Skycouch – Shailesh Manga (Optimal Usability, New Zealand)
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Exploiting Cognitive Bias: Creating UX for the Irrational Human Mind – Jay Vidyarthi (Yu Centrik, Québec, Canada)
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Up Close and Personal with Personas in Cross Cultural Projects – Lene Nielsen (SnitkerGroup, Denmark)
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Eye-Tracking and User Experience – Gavin Lew (User Centric, US)
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Measuring the user experience – Tom Tullis (Fidelity Investments, US)
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The Future Of Online Customer Experiences – Vidya Drego (Forrester Research, US)
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The Cultural Impact on Global User Research from a Project Management Approach – Thomas (Snitker, SnitkerGroup, Denmark)
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User Research Made Easy – Frederic Gaillard (Axance, France)
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Conducting Global Quantitative User Research – Tim Bosenick (SirValUse, Germany)
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The Virtual Casting – Simon Francès (Cirque du Soleil, Québec, Canada)
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Stick With It! User Research is the Glue to Best Business Practices – Margot Dear (LexisNexis, UK)
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Designing for the Next Generation of Multi-Touch: Multi-People, Multi-Industries – Wendy Yee (User Centric, US)
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Brain, usability, and video games – Celia Villaman Hodent (Ubisoft, France)
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I Want My ITV! Creating successful interactive TV services – Simon Herd (ExperienceLab, UK)
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Shopping for Unmoderated Usability Testing Tools – Bill Albert (Bentley University, US)
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The Importance of Quantifying Usability – Javier Darriba (Xperience Consulting, Spain)
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Combining Methods: User Testing and Web Analytics – Tjeerd de Boer (User Intelligence, Netherlands)
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The Love-Hate Relationship with Voice Response Interfaces – Chrystel Black (Yu Centrik, Québec, Canada)
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Creating Online Trust and Credibility – Florian Egger (Telono, Switzerland)
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Adapt or die, the next decade – Kuldeep Kelkar (PayPal, US)

Auckland 2010
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Air NZ Skycouch - Innovative research to guide product and space design
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How to create and grow a great UX team
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Agile User Research
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Creating great government portals
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UX in Healthcare
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Combining Methods: User Testing and Web Analytics
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Un-moderated Remote Usability Testing
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Eye-tracking and user experience