Lindsey DeWitt
Elevating your organization's design maturity toward customer-centric excellence
Joelle Stemp, Florian Egger & Rajesh Ghodke
10:00 AM
|
2.5 hr
|
|
BIC, Bangalore
Is your organisation fully harnessing design? This hands-on workshop will guide you in assessing your organisation's current design maturity and identifying key challenges to becoming more customer-centric. Using the six dimensions of the Design Maturity Score model, participants will work in groups to explore practical strategies for overcoming organisational barriers. You'll leave with actionable tips to drive better customer experiences and align your organisation around a design-first mindset — paving the way for both improved user satisfaction and business success.
Notes:
2.5 hour workshop
32 participants
Participant profiles : individuals with some knowledge of user experience, but they don't necessarily need to be UX experts.
Ideal participants include:
Design teams advocating for UX buy-in
UX Designers and Mid-level Designers
Product Managers and Project Managers
Engineering leads who collaborate with UX teams
Any professional who has been working in the digital space for at least 2-3 years and has an understanding of user experience