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19 EVENTS SINCE 2010
All our previous events
19 - Paris (France + remote) in 2022
18- Bogota (Colombia + remote) in 2021
17- Mumbai (India + remote) in 2020
16- Johannesburg (South Africa) in 2019
15- Milan (Italy) in 2018
14- Shanghai (China) in 2017
13- Mexico (Mexico) in 2016
12- Sydney (Australia) in 2015
11- New York (USA) in 2014
10- Bangalore (India) in 2014
9- Roma (Italy) in 2013
8- Prague (Czech republic) in 2013
7- Madrid (Spain) in 2013
6- Moscow (Russia) in 2012
5- Johannesburg (South Africa) in 2012
4- Chicago (USA) in 2011
3- Copenhagen (Denmark) in 2011
2- Montreal (Canada) in 2010
1- Auckland (New Zealand) in 2010
19

Paris 2022
Transform your organization through good design
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Define your strategy with the "experiential singularity" matrix
Céline Lemaire (Jules, France), Domitille Aulagnier-Collin (Devoteam Digital Impulse, France) -
A structured approach to uncovering business opportunities
Jose Campos and Sandra Mouta (Tangival, Portugal) -
How to reframe your project to find opportunities beyond the product
Lina Soufi (Devoteam Creative Tech, France) -
Designing an organization for designers
Joannes Vandermeulen (Namahn, Belgium) -
Designing for digital inclusion in government
Yalkenka Marien (Namahn, Belgium) -
How we designed our Design Strategy
Alex Clouet (Devoteam Creative Tech, France) -
Increasing your Design Maturity: from baby steps to organizational strategy
Wojciech Chojnacki (Symetria, Poland), Florian Egger (Telono, Switzerland) -
How we taught design research to a global organisation of non-designers
Dr Mark Brady (Sutherland Labs, UK) -
Proactive research: a compass for innovation
Maria Isabel Murillo Castillo (Usaria, Bogota) -
Why Global research
Matters Yana Beranek (Ipsos, USA) -
3 things to consider when designing for the micro-segment of Indonesia
Ukasyah QAP (Somia CZ, Indonesia) -
Enabling transformation through a collaborative approach: from design system to systemic design
Milka Eskola (Legrand, France), Camilla Briganti (Assist Digital, Italy) -
Why Grand-Mère can’t text: inclusivity and older adults
Bob Schumacher (Bold Insight, UK) -
A simple recipe to build key experience indicator (KEI)
Jean-Baptiste Durand (Rexel Group, Paris), Domitille Aulagnier-Collin and Asako Nakano (Devoteam Digital Impulse, France) -
Rolling research: 5 tactics to increase the velocity of user engagement
Mrudula Sreekanth (Peepal, India) -
Research or die!
Mercedes Sanchez (MS UX, Brazil) -
Applying a UX approach to design a company around the employee
Gavin Lew and Pamela Stoffregen-Gay (Bold Insight, USA)
18

Bogota 2021
Design for the future, Design for everyone
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Building an inclusive design mindset
Joelle Stemp (Yu Centric, Cananda) -
Design is a politcal act: a framework for ethical and responsible design Luca Baldini (Assist Digital, Italy)
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Inclusive research with undeserved audiences
Kellie Hodge and Mark Brady (Sutherland Labs, UK) -
Ethics and responsibility in UX design
Susan Wolfe (OE Strategy, Australia) -
Designing for digital inclusion in government
Yalkenka Marien (Namahn, Belgium) -
Design is a political act: a framework for ethical and responsible design
Luca Baldini (Assist Digital, Italy) -
Why now is the time to ensure artificial intelligence captures the right data
Gavin Lew (Bold Insight, USA) -
Ethical considerations in user research
Alphonso Romay (Torresburriel, Spain) -
UX training as a driving force in emerging markets
Daniel Torres Buriel (Torresburriel, Spain) -
Mobile money: The many different was its has aided inclusion, economies and communities across Africa
Helga Stegmann (Mantaray, South Africa) -
Social design with communities in Chilean Patagonia
Jorge Barahona (AyerViernes, Chile) -
Building an inclusive design mindset
Joelle Stemp (Yu Centric, Canada) -
Research Ops: Our learnings from the last 6 months
Marine Debussche and Frederic Gaillard (Axance, France) -
Remote research during Covid 19: What next?
Liezel Stegmann (Mantaray, South Africa) -
UX Needs design leaders
Wojtek Chojnacki (Symetria, Poland) -
What happens to UX research once the pandemic is over
Bob Schumacher (Bold Insight, US)
17

Mumbai 2020
The changing faces of UX
Our first online event
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The Courage to Understand People Deeply - Indi Young
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Facebook Desirability Toolkit - Krispian Emert
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Transforming Banking Experiences - Pallavi Kutty
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Digital transformation journey - Ramya Balasubramaniam
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Design for Social Impact - Susan J Wolfe (OE Strategy, Australia)
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Gathering insights with the Next Billion - Melissa Z
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Spotlight on Inclusion in UX - Muzayun Mukhtar
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Designing for the next billion - Harini Karthik
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Hello UX! When startups dial in UX - Aurobinda Pradhan and Suren Ramasubbu (Peepal, India)
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Insights from Africa - Designing for diversity and inclusion - Helga Stegmann (Mantaray, South Africa)
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Talking UX in the Lingo of Business Stakeholders - Alvin Chai
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How to transform your organization through user research? - Frederic Gaillard and Marine Debussche (Axance, France)
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Building a Research Repository - Durgaprasad Vemula and Diksha Gautam (Peepal, India)
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Data driven User Modelling & Evidence based Design - Jeongwoo Ryu
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Voice of Products: Data driven design - Bhushan Patil
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Large Enterprises & Startups: Innovating Together - Abhimanyu Kulkarni
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Humanising Healthcare for Kids - Simon Herd (Sutherland Labs, UK)
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Employee Experience: Towards a human centric organization -Tim Bosenick (ReSight Global, Germany)
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Designing Super Apps - Sameer Chavan
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Design of Conversational Interfaces - Luca Petroni (Assist Digital, Italy)
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Remote Testing, Teens, Parents, Pandemics …What could go wrong? - Robert Schumacher and Jon Abrams (Bold Insight, US)
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The Time is Now for Humanizing AI - Gavin Lew (Bold Insight, US)
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Design Maturity Model: Why should organizations care? - Joelle Stemp (Yucentric, Cananda), Wojtek Chojnacki (Symetria, Poland) and Florian Egger (Telono, Switzerland)
16

Johannesburg 2019
Humanising innovation: UX driven information
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Innovation through collaborative design methods - Frederic Gaillard & Taline Karanfilian (Axance, France - Ingenico)
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The Xploro app - how we approached humanising healthcare for kids - Simon Herd (Sutherland labs, UK)
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UX means business - Bob Schumacher (Bold Insight, US)
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How UX breaks down the silo mentality in organisations - Szeran Millo (Symetria, Poland)
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Successful digital transformation with AI needs UX - Gavin Lew (Bold Insight, US)
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Reshaping Trust For Financial Services: From Bank Counters To Open Spaces - Daniel Torres Burriel (Torresburriel Estudio, Spain)
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Digital Ethics in Product Design: aligning business and user interests - Jon Weeks (Mitsue Links, Japan)
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The evolving role of UX in building brands customers love - Tracy Hayes (Ipsos, US)
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How may I help you?: How to generate business value starting from customer care interactions, using a user centered and data driven approach - Stefano Zanini & Marzia Battaglia (Assist, Italy)
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Employee Experience: How UX Helps to rebuild relationships and humanise companies - Alfonso Romay (Torresburriel Estudio, Spain)
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The leapfrog effect, can Africa solve the world’s challenges? - Helga Stegmann (Mantaray, South Africa)
15

Milan 2018
UX Beyond the Screen
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UX Design and Research facing the new challenges, from broader UX borders to new technologies - Luca Petroni (Head of Digital Strategy & Design at Assist Digital, Italy)
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Incubating innovation and Building a Design Thinking culture - Lauren Zack (Head of UX Research and Insights, Acting Head of Design - SONY Interactive Entertainment)
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A new service design approach to conceive an innovative car sharing experience - Paolo Moroni (Director Customer First & Innovation Group - Toyota Motor Italia S.p.A)
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Too smart to fail: from a "User Thinking" approach to Business Design methodologies - Mariagrazia Silvaroli & Stefano Zanini (Assist Digital)
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Automotive UX: challenges and approaches - Wolfgang Waxenberger
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UX studies in Africa: opportunities for international organisations - Liezel Stegmann (Mantaray, South Africa)
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Complementing Big Data with Small Data: the Case for Mixed Methods in UX Research - Florian Egger (Telono, Switzerland)
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Al and UX - Gavin Lew (Bold Insight, Chicago)
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“Al in digital marketing processes”
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by Janne Lohvansuu
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“Virtual Reality Applications in UX - Why, What and HoW VR” - Maliee Wah
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Voice Ul; Forget everything you know about UI Design - Robert Schumacher (Managing Director, Bold Insight, Co-founder UXalliance)
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Crafting Dreams - Patrizia Marti (Professor of Experience Design - Siena University and Eindhoven University of Technology, Director of the Santa Chiara Fab Lab)
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Chatbot design: how to design conversational interfaces that work - Marco Palmonari (Assist Digital, France) & Frédéric Dardion (Axance People, France)
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Design Thinking in large organizations” - Simon Herd
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The power of user experience map. A collaborative tool to drive successful projects - Olivier Wolton
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Rapid UX research and testing - Wojtek Chojnacki (Symetria, Poland)
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Enhancing Machine Learning with Better User Experience” - Jonathan Weeks & Hiroto Kaku
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Designing Vocal Conversations - Elisabetta Schiatti
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The role of Big Data in organizations' decision making - Daniel Torres Burriel (Torresburriel Estudio, Spain)
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Antonio Rizzo (Full Professor of Cognitive Sciences & Technologies and Interaction Design - Siena University. Interviewer: Francesca Gabrielli (CE at Assist Digital)
14

Shanghai 2017
The converging worlds of UX and Design
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New Mobility and the “Exceptional Self”- Kykle Hsiao
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Conversational commerce & Chatbots Design: the new game changer? - Pascal Lannoo & Frederic Gaillard (Axance, France)
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Evolving your UX Approach: Adapt or Perish - Robert Schumacher & Manga Shailesh (Bold Insight, US)
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UX outside the Labs - Stefano Zanini & Annemieke Van Ruiten
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UX in Automobile - Wolfgang Waxemberger
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Using UX Analytics to improve the Performance for e-com Websites - Sonuia Ouaksel & Frederic Gaillard
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UX Tool Box - Ilana Kaplan
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UX in Healthcare - Gavin Lew (Bold Insight, US)
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VR Applications in UX - Maffee Wan
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Sutherland - A case study in introducing design thinking to a large company - Simon Herd
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Longitudinal Assessment of UX - Dairy studies/experience sampling in the context of wearables - Durgaprasad Vemula
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UX in Banking - Helga Stegmann (Mantaray, South Africa)
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Mixing qualitative and quantitative methods in UX Research - Florian Egger (Telono, Switzerland)
13

Mexico 2016
Building UX Maturity
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UXPP, a model to plan the UX perception in organizations - Luis Carlos Aceves
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UX and ROI: The impact of UX on the business - Frederic Gaillard (Axance, France)
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Relationship between UX and Brand - Robert Schumacher (Bold Insight, US)
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Design as inceptor, case study how Chilexpress changes its organizational Design - Jorge Barahona (AyerViernes, Chile)
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How to implement Lean UX processes and innovation in large companies leading to an organizational change - Natalia Vivas
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How to implement Lean UX processes and innovation in large companies leading to an organizational change - Isabel Murillo
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Success story: Infonavit’s change of UXCulture - Adriana Camacho
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A glance into the UX Maturity in Latin America: what experts think - Marta Sylvia del Río
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UX Maturity: An International Banking App Benchmark - Helga Stegmann (Mantaray, South Africa)
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Case studies about how we helped grow / educate / mature UX in large companies in Japan - Francis Fung
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How do I get UX people?: Challenges and strategies for identifying and recruiting UX (User Experience) talent in LatinAmerica - Víctor M. González
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The UX toolbox: where we’ve been, where we’re going as UX matures - Ilana Kaplan
12

Sydney 2015
Levering the potential of UX
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Adapt or Perish-Evolving your UX - Shailesh Manga
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Design at Cultural Interface - Crighton Nichols
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Embracing Customer 2.0 - Eugene Macey
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International Banking Study - Luca Petroni (Assist S.p.A., Italy)
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Personalised to Intimate Experiences - Simon Lillis
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Research and design - Frederic Gaillard (Axance, France)
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Shaping Innovation with UX - Gavin Lew (Bold Insight, US)
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Sprinting to better experiences - Kris Nygren
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The barriers unseen; The potential unrealised - Sarah Pulis (PWC, Australia)
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The hidden beauty of cognitive bias - Kim Chatterjee (PWC, Australia)
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UX and Market Research - Francis Fung
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UX Brand Relationships - Robert Schumacher (Bold Insight, US)
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UX in Agile and Lean - JP Bourdarie (Axance, France)
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UX ROI - Frederic Gaillard (Axance, France)
11

New York 2014
UX and Market Research: Bridging the Gap
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Looking at users looking at screens: reconstructing advertising impressions - Richard Zackon (Facilitator, Council for Research Excellence)
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How to keep your promises. Combining UX principles and innovation theory to ensure compelling benefits deliver for consumers- Gavin Lew (Executive Vice President, User Experience, GfK)
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UX Design: A catalyst for corporate change - Marcio Leibovitch (Director, User Experience, Yu Centrik & Vincent Levesque, Senior Manager, User Experience, Videotron)
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Market research and UX: “Of course they should go together”; so why aren’t we all doing it? - Francis Fung (International UX Business Manager, Mitsue-Links)
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Just text me what you need”: Text-based customer care as an example of disappearing interface - Marco Palmonari (COO, Text4Assist, Inc)
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How to Measure User Experience… and to Calculate its ROI - Tim Bosenick (Global Product Lead, User Experience, GfK)
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Innovation and UX in Banking: Lessons from Africa - Helga Letowt-Vorbek (Owner, Mantaray)
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BFF’s: Market Research and UX combine to design the ultimate user experience - Shailesh Manga “SVP, User Experience, GfK & John Wittenbraker, Global Director, Innovation, Brand and Customer Experience, GfK)
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Entering new markets through online channels - Jiri Suchy ‘(Digital Strategy Director, Experience U)
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How and when to conduct unmoderated remote user testing - Alfonso de la Nuez (Co-Owner, UserZoom)
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Delivering what customers want - James Kalbach (Principle UX Designer, Citrix Online)
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Herding cats: Gaining alignment in a misaligned world - Chair: Lauren Zack, VP, User experience, GfK Karen Kranack, Global Executive Director of Site Experience, Estee Lauder Online, Evan Grossman, Vice President, athenaCare, athenahealth, Richard Zackon – Council for Research Excellence, Jim Kalbach – Principal UX Designer, Citrix Online , Karen Kranack – Global Executive Director of Site Experience, Estee Lauder Online, Evan Grossman – Vice President, athenacare at athenahealth , Stephen Scansaroli, Director of User Experience, ViralGains
10

Bangalore 2014
Gain Insights. Stay Inspired.
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Embedding Experience: Bridging the Gap between Design and Reality”
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by Morgan McKeagney
User Experience & ROI: The Impact of UX on the Business - Frederic Gaillard (Axance, France) -
UX Alliance Product Launch - Jean-Philippe Bourdarie
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User Journeys & Experience Mapping - Marcio Leibovitch
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Future Workshop: UCD Technique to Envision Future Services - Stefano Zanini
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Why Mobile Experience & Design will be Different between East and West - Francis Fung
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Case Study: Converting Hits to Happy Users - Durga Prasad V
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Digital TV: Designing the next generation UI - Joelle Stemp (Yucentric, Cananda)
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Case Study: International organisations (UN/NGO) & Design - Florian Egger (Telono, Switzerland)
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Power of UX Score to Predict Success in the Marketplace - Robert Schumacher
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Multi-Platform Mobile Design - Wojtek Chojnacki (Symetria, Poland)
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Socialising user research - Mercedes Sanchez
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Designing Multi-Channel Customer Experiences - Marcio Leibovitch, Helga Letowt-Vorbek, Ashok Lalla, Sidharth Mukherjee, & Haroon Bijli
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Challenges of Marketing UX Services - Robert Schumacher, Frederic Gaillard, Jessie Paul, Satish Patil, & Karthik Srinivasan
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Are Smart Health Monitoring Devices Smart? Moving towards the Quantified Self - Ilana Kaplan
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Making Quality Healthcare Affordable - Parag Trivedi
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UX Around the World - Nakul Shenoy
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Information Poverty: Design Challenges to Enable Digital Empowerment -Osama Manzar
9

Roma 2013
UX in business development & innovation
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Service Design and UX: Measuring and Improving the Overall User Experience - Robert Schumacher (Executive Vice President GfK User Centric - USA)
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UX and ROI: the impact of UX on the business - Frederic Gaillard (Managing Director Axance - France)
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Mobile Experience: Why mobile experience & design will be different between East and West - Francis Fung (International UX Business Manager @ Mitsue-Links - Japan)
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UCD&I;: Designing for paradigm change: case Finnish post - Katariina Kalatie (Senior user experience consultant User Intelligence - Finland)
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Agile UX: the answer to a mobile prayer? - Colin Bentley (Head of UX Practice iQ Content - Ireland)
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UX, Innovation, Strategy - Ashley Benigno (Director, Creative Expression, Global Brand Strategy & Marketing Creation Nokia Design - UK)
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Visualizing the customer experience using an experience journey map -Joelle Stemp (President and Co-Fouder Yu Centrik - Canada)
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Involving users in the product development, the design and the marketing of medical devices - Thomas Visby Snitker (CEO SnitkerGroup - Denmark)
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Designing impactful experiences - starting with the non-users - Franco Papeschi ‘Program Manager & Service Design expert World Wide Web Foundation - Netherlands)
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UDOO: a powerful prototyping board for software development and design - Antonio Rizzo (Full Professor of Cognitive Science and Technology Università di Siena - Italy)
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Transforming Learning Environments - Job Rutgers (M.C. McCain Professorship in Interaction Design Ontario College of Art & Design - Canada)
8

Prague 2013
UX in business development & innovation
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Keynote: Business Value of UX - Gavin Lew & Robert Schumacher
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Case Study: Transform your Business with Customer-Focused Design and Innovation - Bruce McRae Haldane
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Integration of UX into Product Strategy - Simon Herd
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Involving users in the product development, the design and the marketing of medical devices - Thomas Visby Snitker
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Designing for paradigm change - Anna Helminen
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Why mobile experience & design will be different between East and West - Francis Fung
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Customer Experience (CX) – What it is and why you should have it in your company - Martin Bednar
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UX and ROI: The impact of UX on the business - Frédéric Gaillard (Axance, France)
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Embedding experience: Bridging the gap between design and reality -Morgan McKeagney
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Building a sustainable UX culture - Jiří Suchý
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Visualizing your customer's experience with an experience journey map -Marcio Leibovitch (Yu Centric, Cananda)
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Content Strategy - Wojtek Chojnacki (Symetria, Poland)
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UX Driven Innovations” by Jiří Mžourek
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Insights into brining User Centric Thinking into a Large Organization - Nik Page
7

Madrid 2013
Usability and the User Experience
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UX in the call center - Robert Schumacher (Usercentric – USA)
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Emerging methods (i.e, biometrics) in User Research - Gavin Lew (Usercentric – USA)
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Service Design - Shailesh Manga (Usercentric – USA)
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RITE Testing - Carola Weller (Sirvaluse – Germany)
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UX and ROI - Eric Marillet (Axance- France)
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Future Workshops: A user centered design technique to envision future services - Stefano Zanini (Assist – Italy)
6

Moscow 2012
Best practices in UX and Usability
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The Four Essentials in Building An Effective UX Team - Robert Schumacher (User Centric, USA)
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Creating Product Opportunities Through UX: A Case Study - Simon Herd, (ExperienceLab, UK)
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Neurophysiology: Smoke and Mirrors or the Future of User Experience Research? - Aga Bojko (User Centric, USA)
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Service Design: For Those Who Believe Experiences Matter - Shailesh Manga (User Centric, USA)
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Back to the Future: the History of Usability Meets the Future of User Experience - Tim Bosenick, GfK SirValUse Consulting GmbH, Germany
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The User Centered Design of a Social Network for a Financial Institution -Stefano Zanini and Luca Petroni (Assist S.p.A., Italy)
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Multichannel Services Design: Mediaservice for Rostelecom Case Study - Platon Dneprovsky (UIDesign Group, Russia)
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Designing for the Digital-Native Generation - Eric Marillet (Axance, France)
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UX KPI’s for marketing and business managers - Javier Darriba (Xperience Consulting), Spain
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Service Design: Learning from Traditional Services - Ali Emre Berkman (UTRLAB, Turkey)
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Advanced User Experience Techniques or “What they do not teach you in school…” - Gavin Lew (User Centric, USA)
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International Online Banking Benchmark - Helga Letowt-Vorbek, (Mantaray, South Africa)
5

Johannesburg 2012
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Social Media Marketing - How to build a sustainable relationship with your customers - Lana Strydom (FNB, South Africa)
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Mobile Web vs. Native: It’s Not About Technology, It’s About Psychology - Brian Donohue (IQ Content, Ireland)
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Eye Tracking Crimes and Misdemeanors - Aga Bojko (UserCentric, USA)
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The Business Value of UX Design - Phil Barret (Flow Interactive, South Africa)
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How to Create Experiences That People Love (Service Design) - Ilana Kaplan (Optimal Experience, Australia)
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International Bank Benchmark - Lessons Learned From the Banks’ Mobile & Websites - Helga Letowt-Vorbek (Mantaray, South Africa)
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The End of Hype, Bullshit and Bling : UX Strategy in the Age of Austerity -Morgan McKeagny (iQ Content, Ireland)
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Designing Mobile Web Experiences - The Rights and Wrongs of Mobile Development - Tim Bishop (Prezence, South Africa)
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Usability Research Toolkit - Thomas Visby Snitker (Snitker Group, Denmark)
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The Four Essentials in Building an Effective UX Team - Robert Schumacher (User Centric, USA)
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Designing for the Digital- Native Generation - Eric Marillet (Axance, France)
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Around the World in 140 Characters : How Companies Manage Twitter in 17 Different Countries - Florian Egger (UXAlliance)
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Lexis Nexis Creating Product Opportunities through UX - Simon Herd (ExperienceLab, UK)
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Designing the Air New Zealand SkyCouch - Shailesh Manga (User Centric, USA)
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Advanced User Experience Techniques - that they don’t teach you in class - Gavin Lew (User Centric, USA)
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Back to the Future - The His- tory of Usability Meets the Future of User Experience - Carola Weller (GfK SirValUse Consulting GmbH, Germany)
4

Chicago 2011
What you do Matters
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Is the Customer Experience a Safe Bet? - Brad Hirsch (Vice President and Assistant General Manager, Caesars Entertainment)
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The Future of Market Research and UX Research - David Krajicek (Co-President, GfK Custom Research of North America)
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Creative Alternatives for User Centered-Design - Mark Detweiler (Informatica, Inc.)
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Eye Tracking Crimes and Misdemeanours - Aga Bojko (User Centric, Inc.)
3

Copenhagen 2011
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Redesigning HP.com; Balancing Design, Innovation & Usability - Klaus Kaasgaard (USA)
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Designing the Sky Couch for Air New Zealand - Shailesh Manga (Optimal Usability, New Zealand)
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User Experience and Agile Design - Jean-Phillipe Bourdaire (Axance, France)
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Designing 3D to Increase User to Satisfaction - Soojin Park (ThinkUser, South Korea)
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Social Design - Thomas Madsen-Mygdal (Podio, SocialSquare, Denmark)
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Mobile for Africa - Helga Letowt-Vorbek (Mantaray, South Africa)
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Hearing Aid Development: Listening To The User - Brent Kirkwood (Widex, Denmark)
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User Research with Children” by Simon Herd (Experiencelab, United Kingdom)
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A service journey through the Danish tax wilderness - Majken Praestbro (Danish Tax Authorities, Denmark)
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New Methods for User Research with Workshop - Janne Lohvansuu (User Intelligence, Finland)
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Advanced Usability Testing Methodology - Florian Egger (Telono, Switzerland)
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The importance of Quantifying Usability and Remote Usability Testing - Javier Darriba (Xperience Consulting, Spain)
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Usability Measurement - Handle with Care” By Rolf Molich (DialogDesign, Denmark)
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Beyond Discount Usability; The Case for More Rigor -Luca Petroni & Stefano Zanini (Assist S. p.A., Milano, Italy)
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Service Evaluation; Extend the scope of your methods - Tjeerd deBoer & Martje van der Linde (User Intelligence, Netherland)
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Child's Play? User Research with Children - Simon Herd (ExperienceLab, United Kingdom)
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Crossing the Red Light: A Service Journey Along the Winding Road of Buying a License Plate - Majken Praestro, Danish Tax Authorities, Denmark
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The Future of Design - Gitte Just (Danish Design Assoc., Denmark)
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Saying No to Native Apps - Brian Donohue, iQ Content, Ireland
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iPad UX Design - Ilana Kaplan (Optimal Experience, Australia)
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Creating Rapid Prototypes for iPhone Apps - Marcio Leibovitch (Yu Centrik, Canada)
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Strategy- Driven Design - Jason Ralls, Fraser Lovatt, Daniel Mathiasen (LEGO, Denmark)
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Moscow, Mumbai, Melbourne and Miami in One Week: Emerging Methods in Global User Research - Robert Schumacher (User Centric, United States)
2

Montreal 2010
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Service design : Creating UX Greater than the Sum of their Parts - Ilana Kaplan (Optimal Experience, Australia)
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Bixi : The New Generation - Michel Dallaire (Dallaire Industrial Design Québec, Canada)
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Designing the Skycouch - Shailesh Manga (Optimal Usability, New Zealand)
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Exploiting Cognitive Bias : Creating UX for the Irrational Human Mind - Jay Vidyarthi (Yu Centrik, Québec, Canada)
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Up Close and Personal with Personas in Cross Cultural Projects - Lene Nielsen (SnitkerGroup, Denmark)
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Eye-Tracking and User Experience - Gavin Lew (User Centric, US)
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Measuring the user experience - Tom Tullis, (Fidelity Investments, US)
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The Future Of Online Customer Experiences - Vidya Drego, (Forrester Research, US)
- The Cultural Impact on Global User Research from a Project Management Approach - Thomas (Snitker, SnitkerGroup, Denmark)
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User Research Made Easy - Frederic Gaillard (Axance, France)
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Conducting Global Quantitative User Research - Tim Bosenick(SirValUse, Germany)
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The Virtual Casting -Simon Francès (Cirque du Soleil, Québec, Canada)
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Stick With It! User Research is the Glue to Best Business Practices - Margot Dear (LexisNexis, UK)
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Designing for the Next Generation of Multi-Touch : Multi-People, Multi-Industries - Wendy Yee (User Centric, US)
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Brain, usability, and video games - Celia Villaman Hodent Ubisoft (France)
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I Want My ITV! Creating successful interactive TV services - Simon Herd (ExperienceLab, UK)
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Shopping for Unmoderated Usability Testing Tools - Bill Albert (Bentley University, US)
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The Importance of Quantifying Usability - Javier Darriba (Xperience Consulting, Spain)
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Combining Methods : User Testing and Web Analytics - Tjeerd de Boer (User Intelligence, Netherlands)
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The Love-Hate Relationship with Voice Response Interfaces - Chrystel Black (Yu Centrik, Québec, Canada)
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Creating Online Trust and Credibility - Florian Egger (Telono, Switzerland)
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Adapt or die, the next decade - Kuldeep Kelkar (PayPal, US)
Auckland 2010
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Air NZ Skycouch - Innovative research to guide product and space design
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How to create and grow a great UX team
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Agile User Research
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Creating great government portals
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UX in Healthcare
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Combining Methods: User Testing and Web Analytics
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Un-moderated Remote Usability Testing
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Eye-tracking and user experience
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