Speakers from all around the world
Bob has more than 30 years of experience in UX research. He has owned and run UX research firms on three continents and helped found the UXAlliance, which has grown to more than 25 countries. With a passion for global user research, Bob was editor for The Handbook of Global User Research. He recently co-authored the book AI and UX. He has written user interface standards for electronic medical records for the US National Institute of Standards and Technology as well as standards for voice and graphical user interfaces. He lectures frequently on the latest trends in UX research. You can count on Bob for a good farm metaphor, a single-malt recommendation, a favorite ‘extreme’ cheese to pair with a Rioja, and he knows how to text. Bob holds a PhD in Cognitive and Experimental Psychology from the University of Illinois, Urbana-Champaign.
UX researcher and trainer
Mercedes is the principal UX Researcher at MSUX, a leading User Experience consultancy in Brazil founded in 2003.
She has solid experience conducting UX research across the biggest markets in Latin America, teaching UX, managing customer relationships and helping to develop UX maturity in various businesses.
She graduated in Journalism with specializations in Mobile Usability, Information Architecture and Market Research.
Mercedes loves to go out in the field to learn from people and bring this knowledge into companies so that they can create better products and services.
Group Vice President, Art & Design
Milka joined the Legrand Group in September 2013. Of Finnish nationality, living in Italy and working with a global award-winning team, she combines international culture with a passion for creating meaningful experiences for users that build a sustainable tomorrow. She observes the surrounding world with curiosity through art, photography and traveling and is always willing to challenge the status quo with innovative thinking.
Milka has a transversal background (product design, UX and packaging) working for major global brands like Whirlpool, Ikea and Nokia. She has won numerous international design awards for her advanced concept work and holds two degrees in Industrial design, BA (honours) from the "Lahti Institute of Design”, Finland and MSID from the "Art Center College of Design" in Pasadena (California).
Director specialist CX
For the last 15 years, Domitille has worked with cross-functional teams, business partners and stakeholders to create the best user experience for their physical and digital products and services.
Her multidisciplinary experience in marketing and CRM, both in agencies and with advertisers, has enabled her to understand data, CX and UX issues of her clients
Devoteam digital impulse
Head of UX research
COO at PeepalDesign, Mrudula is a seasoned UX Research Leader with over 17 years of Industry Experience. Her experience ranges from working at large enterprises like SAP and Oracle to her current role heading the Research Practice with one of the largest research teams in India.
She manages multi-country research programs for multiple large tech companies. In her free time she loves to travel and has visited 40 countries and is still counting!
Asako is a problem solver and creative system thinker. She's has been working in innovation for 15 years, mainly as a service and business designer in digital and physical environments, working for companies from all over the world but mainly in Japan, Scandinavia and Europe.
Her motto is: business is always possible while having social, environmental and ecological benefits, in order to make the world a better place.
Devoteam digital Impulse
Lead Design Strategist
Lina is a Design Strategist at Devoteam Creative Tech, she helps companies see the world from their customers point of view. Using design Thinking to solve problems at different levels in an organisation (from products to services to systems)
As the lead of the service design guild, she is focused on developing service design in France and helping companies move from a product vision to a service vision
Global head of UX
Yana Beranek has been in the UX business for 18 years, starting in-house at a financial services company and then as an owner of Useagility, a UX research, design and strategy consultancy. She joined Ipsos in 2018 as SVP of UX based in New York City. In that role, she led a team of researchers, designers and project managers on a variety of client engagements. Her areas of expertise include financial services, online learning, ecommerce, consumer healthcare and consumer electronics. Recently, she was chosen to lead the global UX business at Ipsos, helping Ipsos clients achieve their research objectives by connecting them with the best UX research and design teams worldwide who can gather user insights and provide recommendations to create outstanding user experiences.
Joannes pioneered human-centred design on the Belgian market. With three decades of experience and hundreds of projects under his belt, he is a trusted advisor to senior executives that wish to consider design as a positive vector for change. By challenging accepted wisdom, he brings a fresh pair of eyes to projects that need direction
Lead design researcher
As a Design Researcher, I began my journey by studying at Quebec and I fell in love with ethical design as a means to solve effectively daily issues for people.
Also because design means caring, today I devote all my energy to promote accessibility, inclusion, cognitive biases, sustainability and personal data protection... around me, my colleagues and my clients :-)
Devoteam Creative Tech
Coming from a graphic design background, Uka is drawn into the user experience field due to his long interest in how the human mind works. Uka completed his magister degree in Design at Institut Teknologi Bandung, with previously studied Visual Communication Design majoring in Advertising at the same Institution
Wojciech is co-managing Symetria UX, the most experienced UX consultancy in Poland and member of UXalliance. For 16 years, he has been working as researcher, experience designer and experience strategy consultant for brands such as Orange, Santander Bank, LexisNexis and many others.
As co-creator of UX-PM Certification and UXalliance Design Maturity Model, his strongest focus is on empowering organizations to boost their design maturity.
Gavin has 25 years of experience in corporate and academic environments. He founded UX consultancy User Centric and grew it to be the largest private UX consultancy in the US. After selling the company, he continued to lead a North American UX team to become one of the most profitable business units of the parent organization.
Gavin is the co-author of the recently published AI and UX: Why Artificial Intelligence Needs User Experience. He is a frequent presenter at national and international conferences and the inventor of several patents. He is an adjunct professor at DePaul and Northwestern Universities. Gavin has an MA in Experimental Psychology from Loyola University.
"The Design of Everyday Things" (the famous book from Donald Norman) inspired José to start his own business. In 2004 he created Tangível: the first UX Portuguese company fully dedicated to usability and interaction design.
José has more than 25 years of experience in UX, usability, and interaction design, he is a creative mind and an advocate of all aspects of a human centered approach.
Maria Isabel Murillo Castillo
María Isabel is CEO & partner at Usaria, with 15+ years of experience. She leads design and research projects in Latin America for global companies. She is also a university professor, a mentor, lecturer and international consultant, and has organized several international design events. She is a Social Communicator and Journalist with a Master’s in Digital Marketing
Colombia and México
Starting his career as a Webdesigner in Australia, Jean-Baptiste moves towards positions where he positively impact the customer-experience with a long term vision of the digital products roadmaps.
Now leading a team of UX Designers at Rexel, he advocates to continuously improve the design processes.
Sandra leads Tangível Academy. With a background in experimental psychology and human factors, Sandra spent the last 20 years involved in projects as a usability analyst and UX researcher, mainly for critical systems.
She is passionate about human behaviour and its relationship to technology and service innovation
With several years of experience in the design field Camilla is currently leading a team of UX research in Assist Digital. She enjoys managing complex projects with cross-functional team in international environment with a keen understanding of cultural sensitivity. Focuses teams on driving innovation and digital transformation through customer and business needs, using design thinking, customer research and data driven insights
Senior research director
Dr. Mark Brady
For over two decades Mark has worked at several leading research labs, collaborating with global brands in the media, telecoms, finance, entertainment, and the public sector. Mark leads the Sutherland Labs UK research team, heading up key accounts and programmes of work
Joelle leads Yu Centrik, a Montreal firm created in 2003 and specialized in user experience design.
With a background in communications and a talent for design, Joëlle began her career as an interaction designer and has spent more than 25 years involved in projects related to the user experience of many different customer touch points. She is passionate about human factors, and learns continually about human behavior and its relationship to technology. She believes in the importance of questioning the purpose of products and services as a starting point for design. She loves to share her knowledge with others, and aims to foster a user-centric approach within organizations.
IT engineer by trade and currently Senior Product Manager, Martin works continuously to create and reinforce bridges between the Product Management, Design and Research worlds as they serve a common goal.
Thanks to the sharing of his design colleagues and a mentoring in User Research, Martin is a french pioneer on Atomic Research and Repository, two fields similar yet different about knowledge management.
Devoteam creative tech
Florian Egger is the founder and principal of Telono SA, a Geneva-based user experience (UX) research and design agency he founded in 2005. He manages a team of UX Researchers and UX Designers who strive to make interactions with products and services more useful, more usable and more enjoyable for their end users. Florian has extensive international experience in sectors ranging from healthcare to finance or international organizations, where he has set up systematic user-centered design processes to achieve business success.
Florian holds a PhD in Human-Computer Interaction (HCI) From the Eindhoven University of Technology
Anushka is a Researcher in Optimal Workshop's Insights Squad that works to understand market trends, existing and potential customers, and how Information Architecture can help them create better digital experiences.
Curious about human stories, behaviour patterns and ripples of impacts they create, Anushka likes to work on discovering right problems and search for improvable, 'human-solutions'.
Head of design
Andrew Millar is the Head of Design at Optimal Workshop, leading a team of Designers responsible for all aspects of design including interaction design, information architecture, research, branding and content. With over ten years experience in the UX industry Andrew has led a range of design initiatives for a wide range of organisations around the world, and loves to help solve challenging problems that have meaningful impacts for the people involved.
Marine is a ResearchOps consultant with strong organizational skills and a tremendous empathy for users and for project teams. She has a unique sense of putting teams in a good mood to look in the same direction, her main focus is to drive change in organizations through user research.
Devoteam digital impulse
Aidan Pearce is part of the Customer Success team at Optimal Workshop, a User Research and Information Architecture platform that provides insights into the way that companies organise and optimise digital experiences. In his role as a Product Coach, he specialises in educating teams from various sectors such as Finance, Technology and Ecommerce about leveraging Information Architecture to drive better customer and business outcomes.
Annemieke Van Ruiten
Annemieke has over 10 years of experience in the UX Research field, starting in the Netherlands and now working in Italy. Since last year she has moved to a more strategic role as a ResearchOps lead supporting researchers get the most out of research!
Mellie La Roque
Mellie La Roque est co-présidente de l’association Designers Éthiques, une structure de recherche-action autour de la conception responsable du numérique. Elle s'intéresse particulièrement au sujet de l’éthique et responsabilité du designer, de pratiques et méthodologies de design plus vertueuses. Elle est également co-organisatrice de l'évènement Ethics By Design, principal évènement français dédié à la conception responsable et durable du numérique
Aline has worked for several years as a UX designer, helping different business sectors to develop a human-centered approach.
Today, she focuses mainly on organizational and service design.
Her goal remains the same: to bring out the best in everyone.
Auro is the co-founder of Cubyts, a SaaS platform built to complement DesignOps function.
A serial entrepreneur and a design expert, he is also the co-founder of PeepalDesign, a Research and Design consulting firm based out of Bangalore.
Justine is a service designer working in the French transportation sector. She uses Design Thinking to solve problems at different scales, for the travelers, the organization and the processes.
Justine is also a member of the Design Thinking Guild at Devoteam, helping organizations and designers to have a more holistic view on their projects.
10 Years experience around Digital Workplace subjects: DWP assessment & strategy, Platforms adoption & change management, Platforms Factory set up & management, Change Agents & Citizen Dev Communities Management with significant experiences within Large companies such as Total, Sanofi, Kering, EDF and La Poste