Shilpa Banerjee
Director | Bold Insight | France
Shilpa Banerjee is a strategic research leader with more than twelve years of experience guiding innovation across both consumer and enterprise products. She has played a pivotal role in shaping user experiences at Pinterest, eBay, and Walmart Labs, and now leads research at Salesforce, where she focuses on advancing the company’s most ambitious AI initiatives.
Known for being action-oriented and adept at managing diverse stakeholder relationships, Shilpa champions research that is practical and grounded in real user needs. Her work bridges product and business strategy, helping Salesforce deliver solutions that are trusted, scalable, and forward-looking. With professional experience spanning the United States and India, and a background that blends AI, machine learning, and user experience, she brings a global perspective on how research sparks innovation and drives meaningful business impact.
Charting the Unknown: UX Research in the Age of AI
Join us for two unforgettable days of design inspiration, innovation, and interaction at UX Masterclass 2025
Shilpa Banerjee
Principal Researcher, Research & Insights | Salesforce | India
Shilpa Banerjee is a strategic research leader with more than twelve years of experience guiding innovation across both consumer and enterprise products. She has played a pivotal role in shaping user experiences at Pinterest, eBay, and Walmart Labs, and now leads research at Salesforce, where she focuses on advancing the company’s most ambitious AI initiatives.
Known for being action-oriented and adept at managing diverse stakeholder relationships, Shilpa champions research that is practical and grounded in real user needs. Her work bridges product and business strategy, helping Salesforce deliver solutions that are trusted, scalable, and forward-looking. With professional experience spanning the United States and India, and a background that blends AI, machine learning, and user experience, she brings a global perspective on how research sparks innovation and drives meaningful business impact.
Charting the Unknown: UX Research in the Age of AI
This talk delves into how researchers are proactively embracing AI tools at Salesforce to drive greater impact and strategic influence with stakeholders. We'll share our story of forging a new, intentional path forward leveraging AI, to work both smarter and faster—delivering richer insights in compressed timeframes and having more strategic conversations with leadership—thereby keeping up with the accelerating pace of business decision making.
Talk:
This talk delves into how researchers are proactively embracing AI tools at Salesforce to drive greater impact and strategic influence with stakeholders. We'll share our story of forging a new, intentional path forward leveraging AI, to work both smarter and faster—delivering richer insights in compressed timeframes and having more strategic conversations with leadership—thereby keeping up with the accelerating pace of business decision making.
Principal Researcher, Research & Insights | Salesforce | India
Shilpa Banerjee is a strategic research leader with more than twelve years of experience guiding innovation across both consumer and enterprise products. She has played a pivotal role in shaping user experiences at Pinterest, eBay, and Walmart Labs, and now leads research at Salesforce, where she focuses on advancing the company’s most ambitious AI initiatives.
Known for being action-oriented and adept at managing diverse stakeholder relationships, Shilpa champions research that is practical and grounded in real user needs. Her work bridges product and business strategy, helping Salesforce deliver solutions that are trusted, scalable, and forward-looking. With professional experience spanning the United States and India, and a background that blends AI, machine learning, and user experience, she brings a global perspective on how research sparks innovation and drives meaningful business impact.
2
DAYS
Get ready for two full days of immersive UX exploration. Whether you're a designer, researcher, or innovator, this event is packed with curated keynotes, deep-dive sessions, and hands-on workshops designed to challenge your thinking and spark new ideas. It’s not just a conference — it’s an experience crafted to elevate your UX mindset.
15
EVENTS
Dive into a diverse lineup of 20+ sessions featuring cutting-edge topics in design, AI, accessibility, service design, and more. From thought-provoking panels to interactive case studies, every session is tailored to bring real-world insights and bold future perspectives. Whether you're looking to learn, share, or be inspired — we’ve got something for you.
20
SPEAKERS
Meet 20+ trailblazers in UX from across the globe — from industry pioneers to emerging voices driving innovation. These speakers bring experience from top companies and real-world projects, delivering stories, strategies, and frameworks that leave a lasting impact. Get ready to learn from the best.